Refund policy

Return, Refund & Exchange Policy

Last Updated: December 3, 2025

At KHM Megatools Corporation, we value your trust and want you to feel confident with every purchase. If an item does not meet your expectations, we offer a fair, transparent, and customer-friendly process for returns, refunds, and exchanges. Our policies follow both our internal guidelines and the provisions of R.A. 7394 – The Consumer Act of the Philippines.

1. Return Window

• You may request a return within 7 days from the date you received your order.
• Returned items must be in the same condition as received, unused, with complete tags/manuals, and in original packaging with proof of purchase.
• A 10% restocking fee may apply to special-order items.

2. Return Costs

• Defective, Damaged, or Incorrect Items: KHM Megatools Corporation will shoulder 100% of the return shipping cost.
• Change of Mind / Wrong Item Ordered: As per R.A. 7394, change of mind is not eligible for return or exchange. If approved under special cases, the customer shoulders the shipping cost.
• Original shipping fees paid during checkout are non-refundable.

3. How to Start a Return (Step-by-Step)

1. Initiate Your Return
Email support@khmtools.com.ph within 7 days and include:

• Order number
• Item(s) you want to return
• Reason for return
• Photos (required for damaged/defective items)

2. Return Review & Approval
If approved, you will receive:

• Return Authorization Confirmation
• Return instructions
• Return shipping address

Items returned without approval will not be accepted.

3. Shipping Your Return

For defective/incorrect items:

• Ship using your preferred courier
• Send courier receipt/invoice + tracking number
• Provide bank details for reimbursement
• We reimburse full shipping cost after verification

For non-defective returns: Customer shoulders the shipping cost unless otherwise approved.

4. Send the Item Back
Pack the item securely in original packaging and ship to the address provided in your approval email.

5. Inspection
Returned items undergo inspection to confirm they are:

• Unused/unworn
• Complete with accessories/parts
• With original tags and packaging

6. Return Decision

• Approved: Refund will be processed.
• Rejected: Item will be sent back to you at our cost as a courtesy.

7. Refund Timing
Refunds are processed within 5–10 business days depending on your bank/payment provider.

4. Exchange Policy (R.A. 7394 Compliant)

Please take note of our exchange rules following The Consumer Act of the Philippines:

• Change of mind is not eligible for exchange.
• Original receipt must be presented.
• Items must be exchanged within 7 days from date of purchase/receipt.
• Items must be in the same condition as purchased and in original packaging.
• Exchanges are not accepted for used items, incomplete items, or items damaged due to misuse or mishandling.
• We reserve the right to determine whether an item is used or damaged (Authorized Service Center assessment: 2–5 days).

If you want a different model, size, or variant, please complete the return process first, then place a new order.

5. Damages & Issues
Inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

6. Non-Returnable Items
For safety, hygiene, and regulatory reasons, the following items cannot be returned or exchanged:

• Perishable goods
• Personalized or custom-made items
• Special-order items
• Personal care products
• Hazardous or flammable materials
• Sale or clearance items
• Gift cards

If you’re unsure whether your item qualifies, our support team can assist you.

7. Support & Contact Information

KHM Megatools Corp.
Website: https://khmtools.com.ph
Email: support@khmtools.com.ph
Phone Landline : (02) 7955-5489 / 8984-2041 / 8561-0701
Cellphone : 0917-542 5822 / 0917-529 1966 / 0922 899 3718
Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM UTC +8. Philippine Time (PHT)
Response Time: Typically within 1–2 business days