Repair / Check Up Policy

Repair / Check-Up Policy

KHM Megatools Corp.
Last updated: March 5, 2026.

At KHM Megatools Corp., we strive to provide high-quality tools and equipment to our valued customers across the Philippines. However, we understand that tools may occasionally require inspection or repair due to manufacturing defects, wear, or operational issues.

This Repair / Check-Up Policy explains the procedures, conditions, and guidelines for product inspection, repair services, and coordination with the authorized service centers of each brand.

Eligibility for Repair

This repair policy applies only to products purchased directly from KHM Megatools Corp.

To qualify for repair services:

• The product must still be within the manufacturer’s warranty period, or
• The product may still be eligible for paid repair services if the warranty has expired.

Repairs under warranty generally cover:

• Manufacturing defects
• Faulty materials
• Workmanship issues under normal use

The following are NOT covered under warranty:

• Damage caused by misuse or improper handling
• Accidental damage (drop, impact, water damage, etc.)
• Unauthorized modifications or repairs
• Normal wear and tear
• Products purchased from unauthorized sellers

Warranty Coverage

All products sold by KHM Megatools Corp. carry their respective brand manufacturer warranty.

Each brand has its own warranty coverage, warranty duration, and service conditions. Because warranty terms vary between manufacturers, customers must follow the specific warranty terms and conditions set by each brand.

Warranty coverage may include:

• Repair of defective components
• Replacement of defective parts
• Replacement of the product (subject to manufacturer approval)

Customers are advised to review the specific warranty conditions of the brand they purchased.

For full details regarding brand-specific warranty coverage, service centers, and warranty duration, please visit our official warranty page:

Warranty Policy

If the warranty period has expired, repairs may still be available subject to service and replacement part charges.

Initiating a Repair Request

To request a repair or product inspection:

  1. The customer must bring the item to our shop for evaluation.

  2. Provide complete product details including:

    • Brand

    • Model number

    • Serial number

    • Description of the issue

  3. Proof of purchase (official receipt) may be required to verify warranty eligibility.

Important:
No receipt may result in denial of warranty claims.

Assessment and Authorization

Once the item is received:

• The product will be forwarded to the respective authorized service center for inspection.
• Some issues may be resolved through basic troubleshooting, which may be recommended before proceeding with repair.

If repair is required:

• The service center will provide a diagnosis and repair quotation.
• Repair costs may include:

  • Replacement parts

  • Labor/service charges

  • Other applicable fees

All repair charges must be approved by the customer before repair work proceeds.

Repair Process

All repairs are carried out by authorized service centers or trained technicians to ensure quality and compliance with manufacturer standards.

Repair duration may vary depending on:

• Complexity of the issue
• Availability of replacement parts
• Service center workload
• Manufacturer procedures

Estimated repair lead time:
60–120 days (subject to delays).

Repair quotations may be adjusted if additional issues are discovered during repair.

Customers will receive updates once information is provided by the service center.

For follow-ups, please contact:

support@khmtools.com.ph

Check-Up / Diagnostic Fee

A Check-Up / Diagnostic Fee may be required for inspection of items.

Important conditions:

• The check-up fee is NON-REFUNDABLE.
• If the customer proceeds with the repair, the fee may be deducted from the final repair cost.
• If the customer decides to pull out the item, the check-up fee will not be refunded.

The check-up fee varies depending on the brand and type of equipment.
Please contact us for an estimate.

Return of Repaired Product

Once repair is completed:

• The product will undergo testing and quality inspection.
• Customers will be notified when the item is ready for pickup at our shop.

Before releasing the item:

• All outstanding balances must be settled including:

  • Repair charges

  • Replacement parts

  • Service fees

Shipping arrangements may be discussed separately if required.

Additional Terms and Conditions

• This repair policy is subject to the applicable laws and regulations of the Philippines.
• KHM Megatools Corp. reserves the right to update or modify this policy without prior notice.
• Changes to this policy will not affect repair requests already in process.
• Rush repairs are not available due to service center procedures and parts availability.
• Standard repair lead time is 60–120 days, depending on parts availability and service center capacity.
• Items not claimed within 90 days after repair notification may incur storage fees or be considered abandoned.

Customer Support

Customer satisfaction is important to us, and we are committed to assisting you throughout the repair process.

For inquiries or repair follow-ups, please contact:

KHM Megatools Corp.
Website: https://khmtools.com.ph
Email: support@khmtools.com.ph

Phone Landline :
(02) 7955-5489 / 8984-2041 / 8561-0701

Cellphone :
0917-542 5822 / 0917-529 1966 / 0922 899 3718

Customer Service Hours:
Mon–Sat, 8:30 AM–5:30 PM
UTC +8 Philippine Time (PHT)

Response Time:
Typically within 1–2 business days