FAQ's / Frequently Ask Questions
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Welcome to FAQs
Below FAQ are some common concerns of our clients before purchasing our items.
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours! -
Contact Information
Store Name: KHM Megatools Corp.
Address: 940 Blumentritt Rd, Sampaloc, Manila, 1008 Metro Manila
Email: sales@khmtools.com.ph | support@khmtools.com.ph
Landline: (02) 7955-5489 / 8984-2041 / 8561-0701
Cellphone: 0917-542 5822 / 0917-529 1966 / 0922 899 3718Customer Service Hours:
Days: Mondays to Saturdays
Hours: 8:30am-5:30pm UTC +8. Philippine Time (PHT)
Response Time: We aim to reply within 1–2 business days.
Orders & Shipping
Do you do rush orders?
We can process same day delivery as long as items are availability is confirmed.
For same day delivery, follow link here.
For per order items, we cannot process rush orders.
For more info about per order items, follow link here.
How long will it take to get my order?
It depends on where you are.
Orders processed here will take 3-7- business days to arrive as standard.
Leadtimes are SUBJECT to DELAY.
● Order handling: usually 1–2 business days
● Shipping time: typically 3–5 business days
● Overall delivery estimate: around 3-7 business days
Kindly follow this link as your guidelines for the shipping policy here.
What shipping carriers do you use?
Kindly check this at our shipping policy in this link here.
What is your return policy?
We always aim for make sure our customers love our products.
But if you do need to return an order, kindly check our return policy as your guidelines here.
Can i have my tools repaired?
We do not have repair service but we can coordinate it to their respective service centers. Some brands needs you to bring the tools yourself to the authorized service centers for claiming warranty or repairs as per their terms & conditions.
Otherwise in some cases, You need to bring it to your dealer for processing, we can only process repair or warranty if item is bought here at our shop.
Follow this link as your guide.
Warranty & Service Center
Follow this for our repair process policy:
Repair Process Policy
How to Order?
Please follow our guide on how to order in this link here.
How do i cancel my order?
You have to contact us directly through any of our contact information and send us your ORDER ID (eq.9381) so we can try to cancel your order.
Can you send me your 2303 Form?
2303 Form is viewable at our shop address when you visit our shop. We can send a soft copy upon request, if you have send your Company Purchase Order at our email.
Can you send/issue an advance invoice?
We can only send an (Any)Invoice once we have received full payment of order. Alternatively, we can send you a Billing Statement instead.
Do you provide Free Shipping?
We have free shipping promotion bulk orders terms & conditions apply. Check the links below for more information.
Technical / Random Questions
Why can't i contact your numbers?
We may have high volume of inquiries or have limited manpower. We suggest leaving a message on our facebook messenger, viber or whatsapp so we can try to contact you and help you with your inquiry.
Why does some of your items not on lazada and shopee?
Unfortunately, we do not sell all our items there to provide fast and excellent service of fulfillment for the respective platforms. However, if you want some of our items here on our website uploaded on shopee or lazada, kindly request it to us or we can alternatively give other options for you to avail your items.
Do you have a physical shop for us to visit?
Yes, kindly check our address below or just check via Google Maps and Waze App.
We also have a detailed guide here on directions on how to get to our shop.
From Jeepney , Railway Train, Bus or your own car, we have a guide for that for convenience and ease of mind.
Why should i buy at your shop instead of others?
We have plenty of reasons why you should buy here at our shop that we made a list here. We strive to be the most convenient , competitive, expert in the field to satisfy your needs!
Are your items genuine (original)?
We pride ourselves to not sell any FAKE or COUNTERFEIT items.
We also made a list for customers on how to spot and avoid fake tools and why buy original tools only.
How to Spot Fake Tools
Yes you can price match, but can you offer lower?
We will try to give you the best offer price possible on the market. It may be possible as long as you have loyalty in our shop, high quantity volume of items to order and have an excellent customer client relationship. Let's work on it Tool Lover!
Where is your business located?
KHM Megatools Corp. is based in the Philippines and serves customers across Luzon, Visayas and Mindanao Regions through our website.
What if my order arrives damaged or defective?
If you receive a factory defect/damaged or incorrect item (subject for inspection), we’ll will shoulder the return shipping cost. Please contact us within 7 days of your purchase and follow our Return & Refund Policy.
Can I cancel an order after placing it?
Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.
When will I receive my refund?
Once your return is received and approved, refunds are processed within up to 5-10 business days, depending on your payment provider. See our Refund Policy for more.
Questions about Policies
It's over 7 days but i opened the item just today or yesterday, can i still return the item?
Please be guided on these 2 policies as your guidelines.
Return & Refund Policy
Exchange Policy
If ever your reasons does not abide with the policy, it may be hard or not possible to return your item purchase.
I did not buy my tools at your shop, can i still have it processed for repair or warranty?
Sorry, but if you did not purchase the tools here, we can not process repair or warranty. Kindly coordinate to your dealer to process it.
Why can't i buy spare parts or accessories for UNITS i didn't buy at your shop?
This is to make sure spare parts or accessories are fully compatible with the units. If you not have bought it at our shop, we do not know which batch date of units you have avail. It may be incompatible or worse, incorrect. Please avail your units at our shop so we can provide necessary parts and accessories for you.
Why is some the items per order?
These items may be hard for our warehouse to stock or it's just limited stocks for us to always stock. However, the more you order items that you per order, we stock extra as possible as we can, meaning it may help per ordering items so next time you may want to avail again, we have excess stock for you to avail as soon as possible.
Additional Frequently Ask Questions
Do your product come with a warranty?
Product Warranty will be dependent on the brand warranty coverage of the product you have chosen.
Please check our Warranty & Service Centers for the coverage of each brands.
If you did not find it on the page, kindly contact us at support@khmtools.com.ph and we will happily point you to what you need for resolution regarding warranties.
How can I contact customer support?
You can reach us via the Contact Us page or email us directly on our official email addresses.
Email
Inquiries: sales@khmtools.com.ph
After-sales: support@khmtools.com.ph
Do you ship internationally?
Currently, we ship only within our country the Republic of the Philippines.
Do you have a physical store?
Yes, we have a physical store for you to visit. Our address is 940 Blumentritt Rd, Sampaloc, Manila, 1008 Metro Manila.
Can i place bulk orders?
Yes, bulk orders are welcome. Please contact our support team for details and arrangements.
How do I exchange a product?
For exchanges, please follow the instructions in our Exchange Policy.
How can I track my order?
Please contact us and give your ORDER ID so we can give you the status of your order.
Unable to find satisfactory answers?
Found a better price elsewhere, We will match it!
Price Match Program
We go that extra mile for your satisfaction, for easy tool purchases in one location. Message us for processing.
Still can't find what your looking for?
Try our smart search below, if it's not here, leave us a message on our email and we will look everywhere to find it for you.