FAQ's / Frequently Ask Questions

Need some questions answered?

Try to find it here, we hope you get your promised answers soon!

Below FAQ are some common concerns of our clients before purchasing our items.

If you have other questions, contact us using the information below.

Contact Information

Store Name: KHM Megatools Corp.
Address:  940 Blumentritt Rd, Sampaloc, Manila, 1008 Metro Manila
Email: sales@khmtools.com.ph | support@khmtools.com.ph
Landline: (02) 7955-5489 / 8984-2041 / 8561-0701
Cellphone: 0917-542 5822 / 0917-529 1966 / 0922 899 3718

Customer Service Hours:
Days: Mondays to Saturdays
Hours: 8:30am-5:30pm UTC +8. Philippine Time (PHT) 
Response Time: We aim to reply within 1–2 business days.

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Detail FAQs Guide:
Directions to KHM
Why Buy from KHM
How to Order
How to Spot Fake Tools
Powertool Brand Hierarchy
Price Match Program
Same Day Delivery Process
Warranty & Service Center
Top Reasons to avoid Fake Tools

Policies
Return / Refund Policy
Exchange Policy Reminder
Repair Process Policy
Shipping Policy
Per Order / Made to Order Items Policy
Company Order Process Policy
Terms & Conditions for Company Order

Orders & Shipping

Do you do rush orders?
How long will it take to get my order?
What is your return policy?
Can i have my tools repaired?
How to Order?
How do i cancel my order?
Can you send me your 2303 Form?
Can you send/issue an advance invoice?
Do you provide Free Shipping?

Technical / Random Questions

Why can't i contact your numbers?
Why does some of your items not on lazada and shopee?
Do you have a physical shop for us to visit?
Why should i buy at your shop instead of others?
Are your items genuine (original)?
Yes you can price match, but can you offer lower?
Where is your business located?
What if my order arrives damaged or defective?
Can I cancel an order after placing it?
When will I receive my refund?

Questions about Policies

It's over 7 days but i opened the item just today or yesterday, can i still return the item?
I did not buy my tools at your shop, can i still have it processed for repair or warranty?
Why can't i buy spare parts or accessories for UNITS i didn't buy at your shop?
Why is some the items per order?

Additional Frequently Ask Questions

Do your products come with a warranty?
How can I contact customer support?
Do you ship internationally?
Do you have a physical store?
Can i place bulk orders?
How do I exchange a product?
How can I track my order?

Unable to find satisfactory answers?

Contact us!