Thank you for your interest in our store's per-order items. We have outlined our per-order policy below to ensure a smooth and transparent experience for you:
1. Definition of Per Order Items: These items are not readily available in our inventory and require to get the items to our specific supplier or production before being shipped or picked up.
2. Ordering Process: To place an order for a per-order item, we require our customers to send a Purchase Order for Companies, For Personal Use, a 50% Down payment Payment is required.
3. Production and Delivery Timeframe:
We will provide you with an estimated processing timeframe during the ordering process. However, please note that unforeseen circumstances may cause delays beyond our control. Once the item is produced and ready for shipment or pickup, we will notify you promptly.
Standard Leadtime: (Subject to delay)
For Per Order: 3-5 days lead time upon received of P.O. or DP.
For Made to Order: 3-5 weeks lead time upon received of P.O. or DP.
4. Payment and Pricing: Per-order items require only the Company Purchase Order for processing but customers can pay in full after we confirm all items availability. Prices and availability are subject to change without prior notice due to the nature of some items condition and current stocks of our supplier. In case of any additional charges or changes in pricing during the production process, we will communicate with you and seek your approval before proceeding.
5. Order Modifications and Cancellations: As per the customized nature of per-order items, modifications or cancellations may not be possible once processing has started. However, please contact our customer support to discuss any concerns or changes you may have, and we will try our best to accommodate your request.
6. Communication: We will maintain open communication with you throughout the process, providing updates on the status of your per-order item, you will use email but might use messenger or viber for a more immediate update regarding any changes or concerns. If you have any questions or require assistance, our customer support team will be available to assist you.
7. Returns and Exchanges: Due to the unique and customized nature of per-order items, returns or exchanges may not be possible unless there is a defect or error caused by our team. In the event of a defect or error, please contact our customer support within a reasonable time frame, and we will work with you to resolve the issue. Please check our return and exchange policies here. Return / Refund Policy Exchange Policy
8. Availability Guarantee: Our store commits to fulfilling per-order items based on the specifications and requirements agreed upon during the ordering process. In the unlikely event that we cannot fulfill your per-order item, we will promptly communicate with you and provide a full refund.
We appreciate your understanding and cooperation with our per-order policy. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.