Company Order Process Policy
KHM Megatools Corp.
Last updated: March 5, 2026
At KHM Megatools Corp., we aim to make the ordering process simple, transparent, and efficient for our customers. Whether you are purchasing tools for construction projects, workshops, DIY work, or professional use, this guide outlines the standard process for placing and fulfilling company orders with us.
This Company Order Process Policy explains how orders are submitted, verified, processed, and delivered.
Order Initiation
Customers may initiate an order through any of the following channels:
• Website: https://khmtools.com.ph
• Email: sales@khmtools.com.ph
• Globe: 0917 542 5822 | 0917 529 1966
Smart: 0922 899 3718
Landline: (02) 8561-0701 | (02) 8984-2041 | (02) 7955-5489
• Other ways to contact us, check our contact page.
When submitting a purchase request, please include the following information:
• Product brand and model
• Quantity required
• Preferred delivery or pickup date
• Billing details (company name, address, contact person)
• Delivery address (if applicable)
• Any additional specifications or requirements
Providing complete information helps our team process your order more efficiently.
Order Verification
Once we receive your request, our team will review the order details to ensure that all necessary information is provided.
During this stage:
• The order details are checked for accuracy
• Missing or unclear information will be verified with the customer
• Clarifications may be requested before proceeding
Once all required information is confirmed, the order moves to the next step.
Inventory Availability Check
Our inventory team will check the availability of the requested items.
If the items are in stock, the order will proceed to the quotation stage.
If stock is limited or unavailable, our team will inform the customer and may provide options such as:
• Backorder arrangements
• Estimated restocking timelines
• Alternative or similar products available
Pricing and Quotation
Once availability is confirmed, our team will prepare a formal quotation which includes:
• Product pricing
• Applicable taxes
• Shipping or delivery fees (if applicable)
• Any applicable discounts or promotional pricing
The quotation will be sent to the customer for review.
Customers may contact us if any clarification or adjustment to the quotation is needed.
Order Confirmation
After reviewing the quotation, the customer may confirm the order by issuing a Purchase Order (PO).
The Purchase Order should be sent to our official email so that our team can proceed with order processing.
Once the PO is received and confirmed, the order will move to the fulfillment stage.
Order Processing
After confirmation, the order will be processed by our fulfillment team.
If the items are available in stock, they will be prepared for pickup or delivery.
If certain items are ordered upon request, they may be sourced directly from the respective brand suppliers.
Standard supplier lead time is approximately:
3–5 working days (subject to delays).
Delays may occur due to supplier availability, logistics constraints, or other unforeseen circumstances.
Order Status Updates
Once the ordered items are ready, our team will notify the customer through the same email thread used for the purchase order.
If only partial items are available, the customer will be informed regarding the remaining items and any estimated completion dates.
Possible causes of delay may include:
• Supplier stock availability
• Shipping or logistics delays
• Damaged goods received from suppliers
• Limited manpower or operational constraints
Our team will do its best to keep customers updated regarding the status of their order.
Order Pickup or Delivery
Once the order is complete, the customer may either:
• Arrange pickup from our store, or
• Coordinate delivery arrangements with our team.
Upon receiving the items, customers are advised to inspect the order.
If there are any issues such as:
• Damaged items
• Incorrect products
• Missing items
Please contact our customer service team immediately so we can assist in resolving the concern.
Policy Updates
All information in this policy is subject to change without prior notice.
Customers are encouraged to follow this process as a general guide when placing orders with KHM Megatools Corp..
Contact Information
KHM Megatools Corp.
Website: https://khmtools.com.ph
Email: support@khmtools.com.ph
Phone Landline :
(02) 7955-5489 / 8984-2041 / 8561-0701
Cellphone :
0917-542 5822 / 0917-529 1966 / 0922 899 3718
Customer Service Hours:
Mon–Sat, 8:30 AM–5:30 PM UTC +8 Philippine Time (PHT)
Response Time:
Typically within 1–2 business days