Shipping Policy / Delivery Options

Shipping Policy


At KHM Megatools Corp., we aim to provide clear, reliable, and fast delivery options to support your tool needs. This Shipping Policy outlines our available shipping methods, processing times, delivery windows, and special delivery options across Metro Manila and nationwide.

Order Processing & Delivery Schedule
• Orders are processed within 2–5 business days (Mondays to Saturdays), excluding Sundays and holidays.
• Orders placed after 5:00 PM (GMT+8) will be processed the next business day.
• Handling time: Typically 1–2 business days after payment confirmation.
• Transit time (standard shipping): Usually 3–5 business days depending on your location and courier availability.
• Estimated total delivery window: 3–7 business days. (Subject to delay)

Once shipped, you will receive an email or SMS confirmation with tracking details from our courier partners.


Shipping Coverage
We currently ship nationwide within the Philippines. Shipping availability and rates depend on the destination, item size, weight, and courier serviceability.


Metro Manila Shipping – Flat Rate & COD
• Flat rate shipping fee: ₱250 (Metro Manila only, up to 20kg).
• Cash on Delivery (COD) is available for Metro Manila orders up to 20kg—subject to confirmation.
• Deliveries run from 8:30 AM to 5:30 PM, Monday to Saturday.
• You will receive a text message on the day of delivery.


Same Day Delivery / On-Demand Courier Booking


Customers may also book third-party couriers such as Lalamove, Transportify, Borzo, Grab, and TokTok.

We want to provide the fastest shipping possible for our customers!
You can now have your tools delivered as quickly as when you need it!
Just follow the steps below:


Important reminders for same-day delivery:
1. Contact us first via Facebook Messenger or Viber to confirm item availability.


Facebook Messenger
If link doesn't work, you can try to search our name on Facebook.

Viber


2. Provide accurate personal information:

Receipt to:
Contact Info:
Item: (subject to availability)


3. Complete payment and wait for payment confirmation before booking any delivery service.

4. When booking, make sure it's within working hours to avoid inconvenience and for smooth pick up.
***Please wait for payment confirmation before booking.

Booking within our working hours:
8:30am to 5:00pm Mondays to Saturdays
Lunch break:12:00 to 1pm


5. Kindly provide Driver/Rider Details upon booking for smooth pick up coordination.
Driver / Rider's Name:
Plate Number:
Vehicle:



**Note: There are cases that actual rider only borrows their account from the original rider/driver account, we will coordinate with you if this is the case but you have the option to trust the borrower of the rider's account or just cancel the booking. We recommend to just cancel and just rebook if this is the case for safety and assurance of high quality service from the courier.

Reminder Note:

  • Availability of items may vary.

  • Not all items are available for same day delivery process.

  • Please coordinate the item on our respective Instant Messaging Apps.


Domestic Shipping Rates & Estimates
Shipping fees outside Metro Manila vary based on location, item size/weight, and available couriers. Rates are calculated manually after review.

For online marketplaces (Shopee, Lazada), please refer to their respective shipping policies as they differ from our website.

 


Provincial Delivery (Bulk Shipping via Cargo Logistics)
For bulky items shipped outside Metro Manila, we offer delivery via cargo logistics using the Freight Collect method (shipping fee paid upon pick-up at the cargo branch).

Common cargo partners:
• AP Cargo
• Jades Cargo
• Sea Star Cargo
• Solid Shipping
• Other trucking/logistics service available in your area

Standard lead times vary depending on the courier, package size, and location.

Kindly provide these personal information for process upon coordination and communicate with us for faster process of transaction.

Receipt to:
Contact Info:
Complete Address:
Cargo Logistics (must have FREIGHT COLLECT): 
Preferred shipping: (depending on item) Air Freight or Sea Freight (Land)
Item: (subject to availability)
Declared Value:


In-Store Pickup (Free)
You may skip shipping fees by choosing local pickup at our physical store.

• Order preparation time: 3–7 business days
• Pickup hours: 8:30 AM – 5:30 PM, Monday to Saturday
• Bring your order confirmation email upon pickup.


Order Tracking
Once your order is shipped, you will receive a notification containing your tracking number. You may track your package via the courier’s official tracking page.


Carrier Partners
We work with reliable delivery services including:
• Lalamove
• Transportify
• Grab
• Borzo
• TokTok
• Various Cargo Logistics (AP Cargo, Solid Shipping, etc.)
• Standard regional couriers depending on your location


Shipping Costs
Free Shipping: Only applies to select promotions and categories when announced.
Paid Shipping: Calculated based on location, courier availability, and item weight/dimensions.
COD shipping is limited to Metro Manila (up to 20kg).


Delivery Issues & Concerns
If you experience delays, lost packages, or damaged shipments, contact us immediately. We will coordinate with the courier to assist you in resolving the issue as quickly as possible.


Questions & Support
For more details, you may visit our FAQ page or reach out to our support team.

Contact Information
KHM Megatools Corp.
Website: https://khmtools.com.ph
Email: support@khmtools.com.ph
Phone Landline : (02) 7955-5489 / 8984-2041 / 8561-0701
Cellphone : 0917-542 5822 / 0917-529 1966 / 0922 899 3718
Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM UTC +8. Philippine Time (PHT)
Response Time: Typically within 1–2 business days