Your Data Privacy Rights
Last Updated: [August 18, 2026]
Our Commitment
At KHM Megatools Corp., we respect your privacy and are committed to protecting your personal information.
We do not sell your personal information. We do not trade, rent, or share your personal data with third parties for monetary gain or for their own independent marketing purposes.
As a business established and operating in the Philippines, we process personal data in accordance with Republic Act No. 10173 – the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).
1. Your Rights Under the Data Privacy Act
If you are a data subject whose personal information we hold, the Data Privacy Act gives you the following rights:
- Right to be informed — to know whether your personal data is being collected or processed, and for what purpose.
- Right to object — to refuse the processing of your personal data, including processing for direct marketing, profiling, or automated decision-making.
- Right to access — to obtain a copy of the personal data we hold about you, along with details of how it is being used.
- Right to rectification — to correct any inaccurate or incomplete personal data.
- Right to erasure or blocking — to request the removal or blocking of your personal data from our systems, subject to lawful grounds.
- Right to data portability — to obtain your personal data in a commonly used, electronically readable format.
- Right to damages — to be indemnified for damages arising from inaccurate, false, unlawfully obtained, or unauthorized use of your personal data.
- Right to file a complaint — to lodge a complaint with the National Privacy Commission.
2. How We Use Your Information
We collect and use personal information only for legitimate business purposes, including:
- Processing and fulfilling your orders
- Delivery, shipping coordination, and order updates
- Customer service, warranty, and after-sales support
- Issuing invoices, official receipts, and other documents required by law
- Improving our website and your shopping experience
- Sending promotional messages, where you have given consent
We retain personal data only for as long as necessary for these purposes, or for as long as required by Philippine tax, accounting, and regulatory rules.
3. Opting Out of Marketing
You may withdraw your consent to marketing communications at any time. This includes:
- Promotional emails and newsletters
- SMS, Viber, or Messenger marketing messages
- Any use of your data for advertising or profiling purposes
Exercising this right will not affect the pricing, quality, or availability of our products and services, and will not affect your warranty or after-sales support in any way.
Please note that we will still need to send you transactional messages — order confirmations, delivery updates, and service notices — as these are necessary to complete your purchase.
4. How to Submit a Request
You may exercise any of the rights above through any of the following:
- Email: support@khmtools.com.ph
- Phone: 0917 542 5822
- Online Form: Submit a request through our Support Ticket
Please state clearly which right you wish to exercise and provide enough detail for us to locate your records — for example, your full name, the email address or mobile number used for your order, and your order number if applicable.
5. Verification of Identity
To protect your data, we will verify your identity before acting on a request. We may ask for additional information, such as a valid government-issued ID or confirmation of order details.
We will only use the information you provide for verification to process your request.
6. What Happens Next
- We will acknowledge receipt of your request within 5 business days.
- We aim to complete your request within 30 calendar days of verification.
- If your request is complex and more time is needed, we will notify you with an explanation and an expected completion date.
- If we are unable to act on your request, we will explain why and inform you of your options.
7. Filing a Complaint
If you believe your data privacy rights have been violated, we encourage you to contact us first so we can resolve the matter directly.
You also have the right to file a complaint with the National Privacy Commission (NPC), the independent authority that administers and enforces the Data Privacy Act.
National Privacy Commission Website: https://privacy.gov.ph
8. For California Residents (CCPA/CPRA)
This section applies only to residents of the State of California, United States.
If you are a California resident, the California Consumer Privacy Act, as amended, gives you the right to opt out of the sale or sharing of your personal information, the right to know what personal information is collected, the right to request deletion, and the right to non-discrimination for exercising these rights.
KHM Megatools Corp. does not sell or share personal information as those terms are defined under the CCPA. California residents may still submit a request using the same channels listed in Section 4, and we will respond within the timeframes required under California law.
9. Contact Information
KHM Megatools Corp. Website: https://khmtools.com.ph Business Address: 940 Blumentritt Rd, Sampaloc, Manila, 1008 Metro Manila, Philippines Email: support@khmtools.com.ph Phone: 0917 542 5822 Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM (Philippine Time, UTC+8) Response Time: We aim to reply within 1–2 business days
For data privacy concerns specifically, you may address your request to our Data Protection Officer at the email above.
This page should be read together with our Privacy Policy and Cookies Policy.