Maxsell Products Warranty Coverage Policy

Last updated: July 3, 2026

MaxSell Warranty Policy Philippines

This MaxSell warranty guide is provided by KHM Megatools to help customers understand the warranty coverage, warranty period, claim requirements, exclusions, authorized service center details, and contact information for MaxSell Power Tools in the Philippines.

Warranty approval is subject to MaxSell's technical inspection and the official warranty terms below. Customers should prepare the official receipt, invoice, and warranty card when requesting warranty support.

Warranty Policy

MaxSell Power Tools

This Voluntary Repair or Replacement Warranty applies to purchases of specified MaxSell power tools, batteries, chargers, and accessories. All MaxSell products are thoroughly tested and subject to the stringent quality standards of MaxSell's Quality Assurance.

A. Warranty Coverage

MaxSell guarantees to repair or replace faulty power tools or accessories due to defects in material or workmanship during the warranty period, as specified below.

The warranty does not cover:

1. Normal wear and tear or scheduled maintenance.
2. Misuse or abuse in applications.
3. Damage to property, personal injury, or consequential losses resulting from the use of the product.

See Warranty Exclusions for complete list.

B. Warranty Period

The following MaxSell warranty coverage chart lists product categories, covered model numbers, and the applicable warranty period.

C. Warranty Conditions

1. Warranty coverage is valid only for the original purchaser and is non-transferable.
2. Repairs or replacements under warranty will not renew or extend the warranty period.
3. Warranty applies only to products purchased in the Philippines through authorized MaxSell dealers.
4. Unauthorized disassembly, tampering, or repairs by uncertified technicians will void this warranty.
5. No changes, modifications, additions and deletions have been made to the product.
6. The product has not been used with accessories for which it was not designed.
7. All items for repair are subject to technical inspection.
8. A receipt or invoice and this warranty card will be required as proof of purchase.
9. MaxSell, at its option, may repair or replace the product or any of its parts under warranty. In case of repair, MaxSell shall replace the defective product or its defective part/s only if it determines that, after a reasonable period, said product is indeed beyond repair.

D. Warranty Exclusions

The following conditions are not covered by this warranty:

1. Use of non-genuine or counterfeit parts.
2. Misuse, overloading, improper voltage application, or other non-standard conditions.
3. Normal wear and tear, noise, vibration, discoloration, or deformation.
4. Environmental damage such as storm or lightning.
5. Alteration of purchase documents or tampering with serial numbers.
6. Incidental or consequential damages beyond the product itself.

E. How to Make a Warranty Claim

To make a warranty claim, bring the defective product to any authorized MaxSell service center within the warranty period. Please provide proof of purchase, such as an official receipt or invoice.

MaxSell reserves the right to determine the validity of all warranty claims. This warranty is only valid for products purchased in the Philippines.

For convenience, drop off your MaxSell Power Tool for repair at the outlet where it was purchased and look for the MaxSell representative.

Alternatively, MaxSell has partnered with some forwarding and logistics providers who will accept MaxSell Power Tools drop off at their branches nationwide. See separate list.

Authorized MaxSell Service Centers

For faster servicing, drop off your MaxSell Power Tool for repair at any of the authorized service centers below.

Manila

9422 Urma Drive, Airport Village, Brgy. Vitalez, Parañaque City, Metro Manila
Tel. No.: (+632) 8838-5551 / 8851-5851
Office Mobile No.: (+63) 925-525-7685 | (+63) 919-081-9594 | (+63) 917-708-3819
Telefax No.: (+632) 8838-5551

Cebu City

#37 Rafael Espina St., Saint Martin Village, A.S. Fortuna St., Banilad, Mandaue City
Tel. No.: (32) 238-0630
Mobile No.: (+63) 998-849-8881

Davao City

Door 1 and 2 JNL Building, C.P. Garcia Highway, Cabantian, Davao City
Tel. No.: (82) 224-5748
Mobile No.: (+63) 917-637-1056

F. Product Liability and Product Safety

MaxSell Power Tools are produced according to global manufacturing standards. Therefore, MaxSell must be informed immediately of any product safety concerns, within or outside the warranty period.

G. Privacy

To process warranty claims, MaxSell may require personal information such as your name, address, and contact details.

1. This information will only be used by MaxSell and its Authorized Service Centers to:
   • Process warranty claims.
   • Provide customer support or information about MaxSell products and services.
2. Refusal to provide personal information may result in MaxSell being unable to process your warranty claim or offer additional services.
3. MaxSell implements strict security measures to protect your personal information from unauthorized access, loss, or disclosure.
4. Personal information will not be disclosed to third parties except as required by law or for warranty-related purposes.

You have the right to access, update, or withdraw your consent for the use of your personal information. To do so, please contact MaxSell using the details provided below.

KHM Megatools Warranty Assistance

If your MaxSell product was purchased from KHM Megatools, our team can help guide you on the warranty process. Please prepare your official receipt or invoice, warranty card, complete item details, and photos or videos showing the reported issue.

For KHM Megatools assistance, contact 0917 542 5822, email sales@khmtools.com.ph, or visit 940 Blumentritt Rd., Sampaloc, Manila.

MaxSell Warranty FAQs

How long is the warranty for MaxSell Power Tools?

Warranty coverage depends on the product category and model. Some MaxSell professional power tools have 2 years coverage, selected tools and compressors have 1 year coverage, inverter generators have 1 year or 300 hours whichever comes first, and several cordless tools, batteries, chargers, and other products have 6 months coverage.

What proof of purchase is required for a MaxSell warranty claim?

A receipt or invoice and the warranty card are required as proof of purchase. Warranty claims are subject to technical inspection.

What can void the MaxSell warranty?

Unauthorized disassembly, tampering, repairs by uncertified technicians, misuse, overloading, improper voltage application, use of non-genuine parts, and tampering with serial numbers or purchase documents may void or exclude the warranty claim.

Where can I bring a MaxSell tool for warranty service?

You may bring the defective product to an authorized MaxSell service center within the warranty period, or drop it off at the outlet where it was purchased and look for the MaxSell representative.

Related KHM Megatools Pages

• Shop MaxSell Power Tools at KHM Megatools
• KHM Megatools Warranty Information
• Contact KHM Megatools