Return & Refund Policy

Return & Exchanges

Last Updated: August 18, 2026

At KHM Megatools Corporation, we value your trust and want you to feel confident with every purchase. If an item does not meet your expectations, we offer a fair, transparent, and customer-friendly process for returns, refunds, and exchanges. Our policies follow both our internal guidelines and the provisions of R.A. 7394 – The Consumer Act of the Philippines.

1. Return Window

  • You may request a return within 7 days from the date you received your order.
  • Returned items must be in the same condition as received, unused, with complete tags/manuals, and in original packaging with proof of purchase.
  • Special-order, per-order, and made-to-order items are not returnable except where the item is defective, damaged, or incorrect. See Section 8.
  • Where a return of a regular stock item is approved as a special case (for example, change of mind), a 10% restocking fee may apply.

2. Return Costs

  • Defective, Damaged, or Incorrect Items: KHM Megatools Corporation will shoulder 100% of the return shipping cost.
  • Change of Mind / Wrong Item Ordered: Change of mind is not covered by our return policy. If approved under special cases, the customer shoulders the shipping cost.
  • Original shipping fees paid during checkout are non-refundable.

3. How to Start a Return (Step-by-Step)

Step 1 — Initiate Your Return Email support@khmtools.com.ph within 7 days and include:

  • Order number
  • Item(s) you want to return
  • Reason for return
  • Photos (required for damaged/defective items)

Step 2 — Return Review & Approval If approved, you will receive:

  • Return Authorization Confirmation
  • Return instructions
  • Return shipping address

Items returned without approval will not be accepted.

Step 3 — Ship Your Return

For defective/incorrect items:

  • Ship using your preferred courier
  • Send courier receipt/invoice + tracking number
  • Provide bank details for reimbursement
  • We reimburse full shipping cost after verification

For non-defective returns: Customer shoulders the shipping cost unless otherwise approved.

Step 4 — Send the Item Back Pack the item securely in original packaging and ship to the address provided in your approval email.

Step 5 — Inspection Returned items undergo inspection to confirm they are:

  • Unused/unworn
  • Complete with accessories/parts
  • With original tags and packaging

Step 6 — Return Decision

  • Approved: Refund will be processed.
  • Rejected: Item will be sent back to you at our cost as a courtesy.

4. Refund Timing & Method

  • Refunds are processed within 5–10 business days from the date your return is approved after inspection.
  • Refunds are issued to the original payment method used at checkout. Where this is not possible, refunds are issued via bank transfer to the account details you provide.
  • Actual posting time may vary depending on your bank or payment provider.

5. Exchange Policy

Please take note of our exchange rules:

  • Change of mind is not eligible for exchange.
  • Original receipt must be presented.
  • Items must be exchanged within 7 days from date of purchase/receipt.
  • Items must be in the same condition as purchased and in original packaging.
  • Exchanges are not accepted for used items, incomplete items, or items damaged due to misuse or mishandling.
  • We reserve the right to determine whether an item is used or damaged (Authorized Service Center assessment: 2–5 days).

If you want a different model, size, or variant, please complete the return process first, then place a new order.

6. Damages & Issues

Inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

7. Non-Returnable Items

For safety, hygiene, and regulatory reasons, the following items cannot be returned or exchanged:

  • Perishable goods
  • Personalized or custom-made items
  • Special-order, per-order, and made-to-order items (see Section 8)
  • Personal care products
  • Hazardous or flammable materials
  • Sale or clearance items
  • Gift cards

Important: This list applies to change-of-mind and other non-defective returns. If any item — including those listed above — arrives defective, damaged, or incorrect, it is always covered under Sections 2 and 6, and KHM Megatools Corporation shoulders the return shipping cost.

If you're unsure whether your item qualifies, our support team can assist you.

8. Special-Order, Per-Order & Made-to-Order Items

Some tools and equipment are not kept as regular inventory and are ordered directly from our suppliers or produced specifically upon request. Because these items are procured or manufactured for you individually, they are handled differently from regular stock:

  • These items are not returnable or exchangeable for change of mind, incorrect selection, or no longer needing the item.
  • They are covered if the item arrives defective, damaged, or incorrect. In that case, follow the standard return process in Section 3 and KHM shoulders the return shipping cost.
  • If the item cannot be fulfilled due to supplier limitation or discontinuation, you will be notified and any payment made is refunded in full.
  • If a significant delay or unforeseen circumstance affects your order, you may request cancellation. Where cancellation is approved due to supplier or fulfillment issues, you are eligible for a full refund of payments made.

Please confirm your brand, model, specifications, and quantity carefully before your Purchase Order or down payment is processed.

Full details: https://khmtools.com.ph/pages/per-order-made-to-order-items-policy

9. Returns vs. Warranty Claims

This policy covers returns and exchanges within 7 days of receipt. Tools that develop a fault after the 7-day return window are handled under our Warranty Policy through the brand's Authorized Service Center, not through a return or refund.

See our full Warranty Policy at: https://khmtools.com.ph/pages/warranty

10. Support & Contact Information

KHM Megatools Corp. Website: https://khmtools.com.ph Email: support@khmtools.com.ph Landline: (02) 7955-5489 / 8984-2041 / 8561-0701 Cellphone: 0917-542 5822 / 0917-529 1966 / 0922 899 3718 Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM Philippine Time (UTC+8) Response Time: Typically within 1–2 business days

Nothing in this policy limits your rights under R.A. 7394 – The Consumer Act of the Philippines.