BRIEF OVERVIEW This website is operated by KHM Megatools Corp.. Throughout the site, the terms “we”, “us” and “our” refer to KHM Megatools Corp.. KHM Megatools Corp. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Kindly continue to read by clicking the links below.
Please read our store policies for a seamless experience.
If you have fully read and understand our policies, kindly check the box after you close this prompt to continue ordering at our website.
Thank you and we hope to serve you soon.
TAIWAN Professional Tools
DB 32 Portable Digital Bending Machine
is unique in the industry in having a digital LCD degree display.
It makes it extremely fast and simple to produce accurate bends up to 190 degrees in tubing up to 1-3/8".
Simply set the desired degree of bend with the thumb wheel and that number appears on the digital display.
As soon as the trigger is pressed, the actual degrees of bend are displayed, up until the bend is completed.
The robust 1700 watt motor and heavy duty gear box are built to last.Bends are made quickly at 3.5 rpm.
Video Demonstration and Tutorial:
Product Specifications
Model
DB32
Voltage
110-120V~ 50-60Hz, 220-240V~ 50-60Hz
Power Input
1700W
No Load Min-1
3.5
Max. Capacity
35mm (1-3/8")
Soft Start
With
Dimensions(LxWxH)
630mm x 230mm x 183mm
Net Weight (Machine Only)
14kg (30.86 Lbs)
Size Included:
Bending Former (5/8",3/4",7/8",1") Bending Shoe (5/8",3/4",7/8",1")
Optional Accessories (Sold separately)
Bending Former
Bending Shoe
1-1/8" - 5,100.00
1-1/8" - 380.00
1-1/4" - 5,615.00
1-1/4" - 550.00
Note: Bending former needs to be paired with bending shoe to use.
6 Months Service Warranty
Warranty Policy
Last updated: December 4, 2025
At KHM Megatools Corp., we stand behind the quality and authenticity of the products we sell. This Warranty Policy explains coverage, limitations, and the process for warranty claims. All items purchased from our store carry their respective official brand warranties, supported by authorized service centers nationwide.
Warranty Coverage • All products purchased from KHM Megatools Corp. include their respective brand warranties (varies per brand). • Warranty covers manufacturing defects, faulty materials, or workmanship issues. • If a product fails under normal use during the warranty period, the respective brand may repair, replace, or service the item based on their terms. • KHM Megatools Corp. assists customers in locating and coordinating with the correct service center.
What Is Not Covered This warranty does not apply to: • Damage caused by misuse, improper handling, accidents, drops, or water damage • Unauthorized repairs, modifications, or tampering • Normal wear and tear (e.g., carbon brushes, switches, consumables) unless specified that it is included • Products used outside their intended purpose • Items purchased from unauthorized sellers or marketplaces • Lost, defaced, or illegible serial numbers
Important Requirement: Proof of Purchase To claim warranty: • Original receipt is REQUIRED. No receipt means no warranty.
How to File a Warranty Claim 1. Contact Us Email: support@khmtools.com.ph with your order number, complete name, product details, and issue description.
2. Provide Evidence We may request photos or videos to help verify the defect before referral to the service center.
3. Return or Service Center Visit Depending on the brand, you may bring the item to an authorized service center or ship it to the designated location.
4. Evaluation & Resolution Once inspected, your item will be repaired, replaced, or processed under the brand’s official warranty terms.
Warranty Period • Warranty period begins on the date of purchase/delivery. • Replacement items follow the remainder of the original warranty period. • Warranty periods vary per brand (listed below).
Legal Rights This warranty is provided in addition to applicable consumer rights under Philippine law. It does not limit your protection under the Consumer Act of the Philippines.
Customer Support / Follow ups For tracking or follow-up of warranty repairs, please contact: Email: support@khmtools.com.ph
OFFICIAL BRAND WARRANTY LIST & AUTHORIZED SERVICE CENTERS
We will help direct you to the correct service centers for your brand. Please present your receipt.
Brand
Warranty Period
Authorized Service Center
Bosch Professional
1 Year Parts & Service Warranty *Starts Jan. 31,2023
DC Type: 6 Months Service Warranty AC Type: 3 Months Service Warranty
Bring to Authorized Dealer for Warranty & Repair
Information is subject to change without prior notice.
Shipping Policy
At KHM Megatools Corp., we aim to provide clear, reliable, and fast delivery options to support your tool needs. This Shipping Policy outlines our available shipping methods, processing times, delivery windows, and special delivery options across Metro Manila and nationwide.
Order Processing & Delivery Schedule • Orders are processed within 2–5 business days (Mondays to Saturdays), excluding Sundays and holidays. • Orders placed after 5:00 PM (GMT+8) will be processed the next business day. • Handling time: Typically 1–2 business days after payment confirmation. • Transit time (standard shipping): Usually 3–5 business days depending on your location and courier availability. • Estimated total delivery window: 3–7 business days. (Subject to delay)
Once shipped, you will receive an email or SMS confirmation with tracking details from our courier partners.
Shipping Coverage We currently ship nationwide within the Philippines. Shipping availability and rates depend on the destination, item size, weight, and courier serviceability.
Metro Manila Shipping – Flat Rate & COD • Flat rate shipping fee: ₱250 (Metro Manila only, up to 20kg). • Cash on Delivery (COD) is available for Metro Manila orders up to 20kg—subject to confirmation. • Deliveries run from 8:30 AM to 5:30 PM, Monday to Saturday. • You will receive a text message on the day of delivery.
Same Day Delivery / On-Demand Courier Booking
Customers may also book third-party couriers such as Lalamove, Transportify, Borzo, Grab, and TokTok.
We want to provide the fastest shipping possible for our customers! You can now have your tools delivered as quickly as when you need it! Just follow the steps below:
Important reminders for same-day delivery: 1. Contact us first via Facebook Messenger or Viber to confirm item availability.
If link doesn't work, you can try to search our name on Facebook. Viber
2. Provide accurate personal information:
Receipt to:
Contact Info:
Item: (subject to availability)
3. Complete payment and wait for payment confirmation before booking any delivery service.
4. When booking, make sure it's within working hours to avoid inconvenience and for smooth pick up. ***Please wait for payment confirmation before booking.
Booking within our working hours:
8:30am to 5:00pm Mondays to Saturdays
Lunch break:12:00 to 1pm
5. Kindly provide Driver/Rider Details upon booking for smooth pick up coordination.
Driver / Rider's Name:
Plate Number:
Vehicle:
**Note: There are cases that actual rider only borrows their account from the original rider/driver account, we will coordinate with you if this is the case but you have the option to trust the borrower of the rider's account or just cancel the booking. We recommend to just cancel and just rebook if this is the case for safety and assurance of high quality service from the courier.
Reminder Note:
Availability of items may vary.
Not all items are available for same day delivery process.
Please coordinate the item on our respective Instant Messaging Apps.
Domestic Shipping Rates & Estimates Shipping fees outside Metro Manila vary based on location, item size/weight, and available couriers. Rates are calculated manually after review.
For online marketplaces (Shopee, Lazada), please refer to their respective shipping policies as they differ from our website.
Provincial Delivery (Bulk Shipping via Cargo Logistics) For bulky items shipped outside Metro Manila, we offer delivery via cargo logistics using the Freight Collect method (shipping fee paid upon pick-up at the cargo branch).
Common cargo partners: • AP Cargo • Jades Cargo • Sea Star Cargo • Solid Shipping • Other trucking/logistics service available in your area
Standard lead times vary depending on the courier, package size, and location.
Kindly provide these personal information for process upon coordination and communicate with us for faster process of transaction.
Receipt to:
Contact Info:
Complete Address:
Cargo Logistics (must have FREIGHT COLLECT):
Preferred shipping: (depending on item) Air Freight or Sea Freight (Land)
Item: (subject to availability)
Declared Value:
In-Store Pickup (Free) You may skip shipping fees by choosing local pickup at our physical store.
• Order preparation time: 3–7 business days • Pickup hours: 8:30 AM – 5:30 PM, Monday to Saturday • Bring your order confirmation email upon pickup.
Order Tracking Once your order is shipped, you will receive a notification containing your tracking number. You may track your package via the courier’s official tracking page.
Carrier Partners We work with reliable delivery services including: • Lalamove • Transportify • Grab • Borzo • TokTok • Various Cargo Logistics (AP Cargo, Solid Shipping, etc.) • Standard regional couriers depending on your location
Shipping Costs Free Shipping: Only applies to select promotions and categories when announced. Paid Shipping: Calculated based on location, courier availability, and item weight/dimensions. COD shipping is limited to Metro Manila (up to 20kg).
Delivery Issues & Concerns If you experience delays, lost packages, or damaged shipments, contact us immediately. We will coordinate with the courier to assist you in resolving the issue as quickly as possible.
Questions & Support For more details, you may visit our FAQ page or reach out to our support team.
Contact Information KHM Megatools Corp. Website: https://khmtools.com.ph Email: support@khmtools.com.ph Phone Landline : (02) 7955-5489 / 8984-2041 / 8561-0701 Cellphone : 0917-542 5822 / 0917-529 1966 / 0922 899 3718 Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM UTC +8. Philippine Time (PHT) Response Time: Typically within 1–2 business days
Return, Refund & Exchange Policy
Last Updated: December 3, 2025
At KHM Megatools Supply, we value your trust and want you to feel confident with every purchase. If an item does not meet your expectations, we offer a fair, transparent, and customer-friendly process for returns, refunds, and exchanges. Our policies follow both our internal guidelines and the provisions of R.A. 7394 – The Consumer Act of the Philippines.
1. Return Window
You may request a return within 7 days from the date you received your order.
Returned items must be in the same condition as received, unused, with complete tags/manuals, and in original packaging with proof of purchase.
A 10% restocking fee may apply to special-order items.
2. Return Costs
Defective, Damaged, or Incorrect Items: KHM Megatools Supply will shoulder 100% of the return shipping cost.
Change of Mind / Wrong Item Ordered: As per R.A. 7394, change of mind is not eligible for return or exchange. If approved under special cases, the customer shoulders the shipping cost.
Original shipping fees paid during checkout are non-refundable.
2. Return Review & Approval If approved, you will receive:
Return Authorization Confirmation
Return instructions
Return shipping address
Items returned without approval will not be accepted.
3. Shipping Your Return
For defective/incorrect items:
Ship using your preferred courier
Send courier receipt/invoice + tracking number
Provide bank details for reimbursement
We reimburse full shipping cost after verification
For non-defective returns: Customer shoulders the shipping cost unless otherwise approved.
4. Send the Item Back Pack the item securely in original packaging and ship to the address provided in your approval email.
5. Inspection Returned items undergo inspection to confirm they are:
Unused/unworn
Complete with accessories/parts
With original tags and packaging
6. Return Decision
Approved: Refund will be processed.
Rejected: Item will be sent back to you at our cost as a courtesy.
7. Refund Timing Refunds are processed within 5–10 business days depending on your bank/payment provider.
4. Exchange Policy (R.A. 7394 Compliant)
Please take note of our exchange rules following The Consumer Act of the Philippines:
Change of mind is not eligible for exchange.
Original receipt must be presented.
Items must be exchanged within 7 days from date of purchase/receipt.
Items must be in the same condition as purchased and in original packaging.
Exchanges are not accepted for used items, incomplete items, or items damaged due to misuse or mishandling.
We reserve the right to determine whether an item is used or damaged (Authorized Service Center assessment: 2–5 days).
If you want a different model, size, or variant, please complete the return process first, then place a new order.
5. Damages & Issues Inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.
6. Non-Returnable Items For safety, hygiene, and regulatory reasons, the following items cannot be returned or exchanged:
Perishable goods
Personalized or custom-made items
Special-order items
Personal care products
Hazardous or flammable materials
Sale or clearance items
Gift cards
If you’re unsure whether your item qualifies, our support team can assist you.
7. Support & Contact Information
KHM Megatools Corp. Website: https://khmtools.com.ph Email: support@khmtools.com.ph Phone Landline : (02) 7955-5489 / 8984-2041 / 8561-0701 Cellphone : 0917-542 5822 / 0917-529 1966 / 0922 899 3718 Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM UTC +8. Philippine Time (PHT) Response Time: Typically within 1–2 business days
We want to strive to be the best tool supplier, hence we will try to price match if you found a better priced posted by our competitors.
We will try to price match our competitors.
Follow steps below:
Please chat with us with a Screen Grab of the offered item and we will process to match the price for your convenience.
Please follow this link below to chat with us: CHAT HERE👈
We hope to chat with you soon and we thank for your continued support to avail your tools here at KHM Megatools!
If you have suggestions or questions, kindly contact us anytime. Globe: 0917 542 5822 | 0917 529 1966 Landline: 955 5489 | 984 2041 | 561 0701 Email: sales@khmtools.com.ph
STEP BY STEP:
Step 1:
Screenshot or Screen Grab the Cheaper Price of our Competitor.
Desktop: Click Print Screen / PrntScrn
Android Cellphone :
1. Open the screen that you want to capture.
2. Press thePowerbutton for a few seconds. Then tap Screenshot.
If that doesn't work, press and hold the Power and Volume downbuttons at the same time for a few seconds.
3. Your phone will take a picture of the screen and save it.
4. At the top of the screen, you'll see Screenshot capture.
Step 2:
Follow link below for our Instant Chat and send the Screenshot file of our Competitor Price.
Step 3:
Wait for our reply for the possible Price Match for Easy Shopping of tools!
At KHM Megatools, we strive to provide standard to high quality products to our valued customers. However, we understand that occasional issues may arise, and we are committed to resolving them promptly and efficiently. This Repair Policy outlines our guidelines and procedures for handling repairs of our products.
Eligibility
This policy applies to products purchased directly from KHM Megatools. The product must be within the specified warranty period or covered by an extended warranty plan. Repairs will be provided for manufacturing defects and faults under normal use. Damages caused by mishandling, misuse, or unauthorized modifications may not be eligible for repair under this policy.
Warranty Coverage
Our products are covered by a standard warranty against manufacturing defects for a specific period from the date of purchase. The warranty duration may vary depending on the product and will be clearly communicated at the time of purchase. The warranty covers repairs, replacement of defective parts, or, at our discretion, replacement of the entire product. If the warranty has expired, repair services may still be available at a reasonable cost.
Initiating a Repair Request
Customers must bring item here at our shop to initiate a repair request. Provide accurate and detailed information about the product, including the model number, serial number, and a description of the issue. Proof of purchase may be required to validate the warranty status and if item is bought here at our shop.
Assessment and Authorization
Once the repair request is received, we will have it processed to it's respective authorized service center for repair. In some cases, troubleshooting steps may be provided to diagnose and resolve minor issues without the need for repair. If a repair is necessary, our customer support team will provide further instructions, on the repair charges that need to be replaced and service rendered.
Repair Process
Repairs will be carried out by our authorized service centers or technicians who have undergone training to ensure quality workmanship. We aim to complete repairs within a reasonable time frame; however, the duration may vary depending on factors such as the complexity of the issue and availability of replacement parts. Quotation of repair price charges may be subject to change without prior notice. Updates regarding the repair progress will be provided to the customer through email upon any update from Service Center. Follow up on repair at our email for coordination: support@khmtools.com.ph
Return of Repaired Product
Once the repair is completed, the product will be thoroughly tested to ensure it meets the required standards. The repaired product will be available for pick up at our shop upon testing of item. Any outstanding fees, such as repair costs for products outside the warranty period or shipping charges, must be settled before the product is returned.
Additional Terms and Conditions
This repair policy is subject to the governing laws and regulations of the jurisdiction where the product was purchased. The policy may be subject to change without prior notice. However, changes will not affect ongoing repair requests or products already covered by a warranty at the time of purchase. Standard Lead time of Repair 60-120 days (subject to delay) Check Up Fee is non-refundable but deductible to the final cost of the Repair Charges. Check up Fee vary depending on item, contact us and give the brand and model for estimation. In case for pull out of item/s, check up fee is non refundable. No rush repair of items
We value our customers and their satisfaction, and we are dedicated to providing excellent support throughout the repair process. If you have any questions or require further clarification, please don't hesitate to reach out to our customer support team.
TAIWAN Professional Tools
DB 32 Portable Digital Bending Machine
is unique in the industry in having a digital LCD degree display.
It makes it extremely fast and simple to produce accurate bends up to 190 degrees in tubing up to 1-3/8".
Simply set the desired degree of bend with the thumb wheel and that number appears on the digital display.
As soon as the trigger is pressed, the actual degrees of bend are displayed, up until the bend is completed.
The robust 1700 watt motor and heavy duty gear box are built to last.Bends are made quickly at 3.5 rpm.
Video Demonstration and Tutorial:
Product Specifications
Model
DB32
Voltage
110-120V~ 50-60Hz, 220-240V~ 50-60Hz
Power Input
1700W
No Load Min-1
3.5
Max. Capacity
35mm (1-3/8")
Soft Start
With
Dimensions(LxWxH)
630mm x 230mm x 183mm
Net Weight (Machine Only)
14kg (30.86 Lbs)
Size Included:
Bending Former (5/8",3/4",7/8",1") Bending Shoe (5/8",3/4",7/8",1")
Optional Accessories (Sold separately)
Bending Former
Bending Shoe
1-1/8" - 5,100.00
1-1/8" - 380.00
1-1/4" - 5,615.00
1-1/4" - 550.00
Note: Bending former needs to be paired with bending shoe to use.
6 Months Service Warranty
Warranty Policy
Last updated: December 4, 2025
At KHM Megatools Corp., we stand behind the quality and authenticity of the products we sell. This Warranty Policy explains coverage, limitations, and the process for warranty claims. All items purchased from our store carry their respective official brand warranties, supported by authorized service centers nationwide.
Warranty Coverage • All products purchased from KHM Megatools Corp. include their respective brand warranties (varies per brand). • Warranty covers manufacturing defects, faulty materials, or workmanship issues. • If a product fails under normal use during the warranty period, the respective brand may repair, replace, or service the item based on their terms. • KHM Megatools Corp. assists customers in locating and coordinating with the correct service center.
What Is Not Covered This warranty does not apply to: • Damage caused by misuse, improper handling, accidents, drops, or water damage • Unauthorized repairs, modifications, or tampering • Normal wear and tear (e.g., carbon brushes, switches, consumables) unless specified that it is included • Products used outside their intended purpose • Items purchased from unauthorized sellers or marketplaces • Lost, defaced, or illegible serial numbers
Important Requirement: Proof of Purchase To claim warranty: • Original receipt is REQUIRED. No receipt means no warranty.
How to File a Warranty Claim 1. Contact Us Email: support@khmtools.com.ph with your order number, complete name, product details, and issue description.
2. Provide Evidence We may request photos or videos to help verify the defect before referral to the service center.
3. Return or Service Center Visit Depending on the brand, you may bring the item to an authorized service center or ship it to the designated location.
4. Evaluation & Resolution Once inspected, your item will be repaired, replaced, or processed under the brand’s official warranty terms.
Warranty Period • Warranty period begins on the date of purchase/delivery. • Replacement items follow the remainder of the original warranty period. • Warranty periods vary per brand (listed below).
Legal Rights This warranty is provided in addition to applicable consumer rights under Philippine law. It does not limit your protection under the Consumer Act of the Philippines.
Customer Support / Follow ups For tracking or follow-up of warranty repairs, please contact: Email: support@khmtools.com.ph
OFFICIAL BRAND WARRANTY LIST & AUTHORIZED SERVICE CENTERS
We will help direct you to the correct service centers for your brand. Please present your receipt.
Brand
Warranty Period
Authorized Service Center
Bosch Professional
1 Year Parts & Service Warranty *Starts Jan. 31,2023
DC Type: 6 Months Service Warranty AC Type: 3 Months Service Warranty
Bring to Authorized Dealer for Warranty & Repair
Information is subject to change without prior notice.
Shipping Policy
At KHM Megatools Corp., we aim to provide clear, reliable, and fast delivery options to support your tool needs. This Shipping Policy outlines our available shipping methods, processing times, delivery windows, and special delivery options across Metro Manila and nationwide.
Order Processing & Delivery Schedule • Orders are processed within 2–5 business days (Mondays to Saturdays), excluding Sundays and holidays. • Orders placed after 5:00 PM (GMT+8) will be processed the next business day. • Handling time: Typically 1–2 business days after payment confirmation. • Transit time (standard shipping): Usually 3–5 business days depending on your location and courier availability. • Estimated total delivery window: 3–7 business days. (Subject to delay)
Once shipped, you will receive an email or SMS confirmation with tracking details from our courier partners.
Shipping Coverage We currently ship nationwide within the Philippines. Shipping availability and rates depend on the destination, item size, weight, and courier serviceability.
Metro Manila Shipping – Flat Rate & COD • Flat rate shipping fee: ₱250 (Metro Manila only, up to 20kg). • Cash on Delivery (COD) is available for Metro Manila orders up to 20kg—subject to confirmation. • Deliveries run from 8:30 AM to 5:30 PM, Monday to Saturday. • You will receive a text message on the day of delivery.
Same Day Delivery / On-Demand Courier Booking
Customers may also book third-party couriers such as Lalamove, Transportify, Borzo, Grab, and TokTok.
We want to provide the fastest shipping possible for our customers! You can now have your tools delivered as quickly as when you need it! Just follow the steps below:
Important reminders for same-day delivery: 1. Contact us first via Facebook Messenger or Viber to confirm item availability.
If link doesn't work, you can try to search our name on Facebook. Viber
2. Provide accurate personal information:
Receipt to:
Contact Info:
Item: (subject to availability)
3. Complete payment and wait for payment confirmation before booking any delivery service.
4. When booking, make sure it's within working hours to avoid inconvenience and for smooth pick up. ***Please wait for payment confirmation before booking.
Booking within our working hours:
8:30am to 5:00pm Mondays to Saturdays
Lunch break:12:00 to 1pm
5. Kindly provide Driver/Rider Details upon booking for smooth pick up coordination.
Driver / Rider's Name:
Plate Number:
Vehicle:
**Note: There are cases that actual rider only borrows their account from the original rider/driver account, we will coordinate with you if this is the case but you have the option to trust the borrower of the rider's account or just cancel the booking. We recommend to just cancel and just rebook if this is the case for safety and assurance of high quality service from the courier.
Reminder Note:
Availability of items may vary.
Not all items are available for same day delivery process.
Please coordinate the item on our respective Instant Messaging Apps.
Domestic Shipping Rates & Estimates Shipping fees outside Metro Manila vary based on location, item size/weight, and available couriers. Rates are calculated manually after review.
For online marketplaces (Shopee, Lazada), please refer to their respective shipping policies as they differ from our website.
Provincial Delivery (Bulk Shipping via Cargo Logistics) For bulky items shipped outside Metro Manila, we offer delivery via cargo logistics using the Freight Collect method (shipping fee paid upon pick-up at the cargo branch).
Common cargo partners: • AP Cargo • Jades Cargo • Sea Star Cargo • Solid Shipping • Other trucking/logistics service available in your area
Standard lead times vary depending on the courier, package size, and location.
Kindly provide these personal information for process upon coordination and communicate with us for faster process of transaction.
Receipt to:
Contact Info:
Complete Address:
Cargo Logistics (must have FREIGHT COLLECT):
Preferred shipping: (depending on item) Air Freight or Sea Freight (Land)
Item: (subject to availability)
Declared Value:
In-Store Pickup (Free) You may skip shipping fees by choosing local pickup at our physical store.
• Order preparation time: 3–7 business days • Pickup hours: 8:30 AM – 5:30 PM, Monday to Saturday • Bring your order confirmation email upon pickup.
Order Tracking Once your order is shipped, you will receive a notification containing your tracking number. You may track your package via the courier’s official tracking page.
Carrier Partners We work with reliable delivery services including: • Lalamove • Transportify • Grab • Borzo • TokTok • Various Cargo Logistics (AP Cargo, Solid Shipping, etc.) • Standard regional couriers depending on your location
Shipping Costs Free Shipping: Only applies to select promotions and categories when announced. Paid Shipping: Calculated based on location, courier availability, and item weight/dimensions. COD shipping is limited to Metro Manila (up to 20kg).
Delivery Issues & Concerns If you experience delays, lost packages, or damaged shipments, contact us immediately. We will coordinate with the courier to assist you in resolving the issue as quickly as possible.
Questions & Support For more details, you may visit our FAQ page or reach out to our support team.
Contact Information KHM Megatools Corp. Website: https://khmtools.com.ph Email: support@khmtools.com.ph Phone Landline : (02) 7955-5489 / 8984-2041 / 8561-0701 Cellphone : 0917-542 5822 / 0917-529 1966 / 0922 899 3718 Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM UTC +8. Philippine Time (PHT) Response Time: Typically within 1–2 business days
Return, Refund & Exchange Policy
Last Updated: December 3, 2025
At KHM Megatools Supply, we value your trust and want you to feel confident with every purchase. If an item does not meet your expectations, we offer a fair, transparent, and customer-friendly process for returns, refunds, and exchanges. Our policies follow both our internal guidelines and the provisions of R.A. 7394 – The Consumer Act of the Philippines.
1. Return Window
You may request a return within 7 days from the date you received your order.
Returned items must be in the same condition as received, unused, with complete tags/manuals, and in original packaging with proof of purchase.
A 10% restocking fee may apply to special-order items.
2. Return Costs
Defective, Damaged, or Incorrect Items: KHM Megatools Supply will shoulder 100% of the return shipping cost.
Change of Mind / Wrong Item Ordered: As per R.A. 7394, change of mind is not eligible for return or exchange. If approved under special cases, the customer shoulders the shipping cost.
Original shipping fees paid during checkout are non-refundable.
2. Return Review & Approval If approved, you will receive:
Return Authorization Confirmation
Return instructions
Return shipping address
Items returned without approval will not be accepted.
3. Shipping Your Return
For defective/incorrect items:
Ship using your preferred courier
Send courier receipt/invoice + tracking number
Provide bank details for reimbursement
We reimburse full shipping cost after verification
For non-defective returns: Customer shoulders the shipping cost unless otherwise approved.
4. Send the Item Back Pack the item securely in original packaging and ship to the address provided in your approval email.
5. Inspection Returned items undergo inspection to confirm they are:
Unused/unworn
Complete with accessories/parts
With original tags and packaging
6. Return Decision
Approved: Refund will be processed.
Rejected: Item will be sent back to you at our cost as a courtesy.
7. Refund Timing Refunds are processed within 5–10 business days depending on your bank/payment provider.
4. Exchange Policy (R.A. 7394 Compliant)
Please take note of our exchange rules following The Consumer Act of the Philippines:
Change of mind is not eligible for exchange.
Original receipt must be presented.
Items must be exchanged within 7 days from date of purchase/receipt.
Items must be in the same condition as purchased and in original packaging.
Exchanges are not accepted for used items, incomplete items, or items damaged due to misuse or mishandling.
We reserve the right to determine whether an item is used or damaged (Authorized Service Center assessment: 2–5 days).
If you want a different model, size, or variant, please complete the return process first, then place a new order.
5. Damages & Issues Inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.
6. Non-Returnable Items For safety, hygiene, and regulatory reasons, the following items cannot be returned or exchanged:
Perishable goods
Personalized or custom-made items
Special-order items
Personal care products
Hazardous or flammable materials
Sale or clearance items
Gift cards
If you’re unsure whether your item qualifies, our support team can assist you.
7. Support & Contact Information
KHM Megatools Corp. Website: https://khmtools.com.ph Email: support@khmtools.com.ph Phone Landline : (02) 7955-5489 / 8984-2041 / 8561-0701 Cellphone : 0917-542 5822 / 0917-529 1966 / 0922 899 3718 Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM UTC +8. Philippine Time (PHT) Response Time: Typically within 1–2 business days
We want to strive to be the best tool supplier, hence we will try to price match if you found a better priced posted by our competitors.
We will try to price match our competitors.
Follow steps below:
Please chat with us with a Screen Grab of the offered item and we will process to match the price for your convenience.
Please follow this link below to chat with us: CHAT HERE👈
We hope to chat with you soon and we thank for your continued support to avail your tools here at KHM Megatools!
If you have suggestions or questions, kindly contact us anytime. Globe: 0917 542 5822 | 0917 529 1966 Landline: 955 5489 | 984 2041 | 561 0701 Email: sales@khmtools.com.ph
STEP BY STEP:
Step 1:
Screenshot or Screen Grab the Cheaper Price of our Competitor.
Desktop: Click Print Screen / PrntScrn
Android Cellphone :
1. Open the screen that you want to capture.
2. Press thePowerbutton for a few seconds. Then tap Screenshot.
If that doesn't work, press and hold the Power and Volume downbuttons at the same time for a few seconds.
3. Your phone will take a picture of the screen and save it.
4. At the top of the screen, you'll see Screenshot capture.
Step 2:
Follow link below for our Instant Chat and send the Screenshot file of our Competitor Price.
Step 3:
Wait for our reply for the possible Price Match for Easy Shopping of tools!
At KHM Megatools, we strive to provide standard to high quality products to our valued customers. However, we understand that occasional issues may arise, and we are committed to resolving them promptly and efficiently. This Repair Policy outlines our guidelines and procedures for handling repairs of our products.
Eligibility
This policy applies to products purchased directly from KHM Megatools. The product must be within the specified warranty period or covered by an extended warranty plan. Repairs will be provided for manufacturing defects and faults under normal use. Damages caused by mishandling, misuse, or unauthorized modifications may not be eligible for repair under this policy.
Warranty Coverage
Our products are covered by a standard warranty against manufacturing defects for a specific period from the date of purchase. The warranty duration may vary depending on the product and will be clearly communicated at the time of purchase. The warranty covers repairs, replacement of defective parts, or, at our discretion, replacement of the entire product. If the warranty has expired, repair services may still be available at a reasonable cost.
Initiating a Repair Request
Customers must bring item here at our shop to initiate a repair request. Provide accurate and detailed information about the product, including the model number, serial number, and a description of the issue. Proof of purchase may be required to validate the warranty status and if item is bought here at our shop.
Assessment and Authorization
Once the repair request is received, we will have it processed to it's respective authorized service center for repair. In some cases, troubleshooting steps may be provided to diagnose and resolve minor issues without the need for repair. If a repair is necessary, our customer support team will provide further instructions, on the repair charges that need to be replaced and service rendered.
Repair Process
Repairs will be carried out by our authorized service centers or technicians who have undergone training to ensure quality workmanship. We aim to complete repairs within a reasonable time frame; however, the duration may vary depending on factors such as the complexity of the issue and availability of replacement parts. Quotation of repair price charges may be subject to change without prior notice. Updates regarding the repair progress will be provided to the customer through email upon any update from Service Center. Follow up on repair at our email for coordination: support@khmtools.com.ph
Return of Repaired Product
Once the repair is completed, the product will be thoroughly tested to ensure it meets the required standards. The repaired product will be available for pick up at our shop upon testing of item. Any outstanding fees, such as repair costs for products outside the warranty period or shipping charges, must be settled before the product is returned.
Additional Terms and Conditions
This repair policy is subject to the governing laws and regulations of the jurisdiction where the product was purchased. The policy may be subject to change without prior notice. However, changes will not affect ongoing repair requests or products already covered by a warranty at the time of purchase. Standard Lead time of Repair 60-120 days (subject to delay) Check Up Fee is non-refundable but deductible to the final cost of the Repair Charges. Check up Fee vary depending on item, contact us and give the brand and model for estimation. In case for pull out of item/s, check up fee is non refundable. No rush repair of items
We value our customers and their satisfaction, and we are dedicated to providing excellent support throughout the repair process. If you have any questions or require further clarification, please don't hesitate to reach out to our customer support team.
"Very smooth transaction. Approachable mga staff at di ka mahihiyang magtanong. Mapapa SANA ALL ka nalang. Kasi sa ibang store mahal na masusungit pa nagtitinda. Super sulit ng mga products at tested lahat ng bibilin mo kahit welding machine pa yan. 101% Satisfied sa products at sa service. More power and God Bless."
Johnson S. 2020 - Facebook Review
Still going back for more
"With highest recommendation to everyone, reasonable price, good people, quality products...already purchased skil plunge router and ken palm trimmer and still going back for more...cheers!"
Rham M. 2016 - Facebook Review
Willl definitely buy from them again!
“As a customer from Davao City, I highly recommend KHM Megatools for their reliable service, COD convenience, and great customer support. Will definitely buy from them again!
Onniel J.P. 2025 - Google Review
Smooth & Time Efficient
“Transaction with Ms. Jam was so smooth and time efficient. She guided me throughout the process and shipped my order as soon as the items arrived in their warehouse. Thank you.”
Razeljoy S. 2024 - Google Review
Excellent Customer Service
"Great experience at this store! I bought some tools, and the selection was top-notch. A special thanks to Sir Franz for his excellent customer service – he was knowledgeable, helpful, and made the whole process easy. Highly recommend!"
Repower P. 2025 - Google Review
Very accommodating staff
"Very accommodating staff, especially Sir Bobby. And answers questions very well."
Yes, kindly check our address below or just check via Google Maps and Waze App. We also have a detailed guide here on directions on how to get to our shop. From Jeepney , Railway Train, Bus or your own car, we have a guide for that for convenience and ease of mind.
Why should i buy at your shop instead of others?
We have plenty of reasons why you should buy here at our shop that we made a list here. We strive to be the most convenient , competitive, expert in the field to satisfy your needs!
Yes you can price match, but can you offer lower?
We will try to give you the best offer price possible on the market. It may be possible as long as you have loyalty in our shop, high quantity volume of items to order and have an excellent customer client relationship. Let's work on it Tool Lover!
Do your products come with a warranty?
Product Warranty will be dependent on the brand warranty coverage of the product you have chosen.
Please check our Warranty & Service Centersfor the coverage of each brands. If you did not find it on the page, kindly contact us at support@khmtools.com.ph and we will happily point you to what you need for resolution regarding warranties.
Why is some the items per order?
These items may be hard for our warehouse to stock or it's just limited stocks for us to always stock. However, the more you order items that you per order, we stock extra as possible as we can, meaning it may help per ordering items so next time you may want to avail again, we have excess stock for you to avail as soon as possible.
How can I track my order?
Please contact us and give your ORDER ID so we can give you the status of your order.
How to Order?
Please follow our guide on how to order in this link here.
Do you provide Free Shipping?
We have free shipping promotion bulk orders terms & conditions apply. Check the links below for more information.
TAIWAN Professional Tools
