Warranty Policy

Last updated: December 4, 2025

At KHM Megatools Corp., we stand behind the quality and authenticity of the products we sell. This Warranty Policy explains coverage, limitations, and the process for warranty claims. All items purchased from our store carry their respective official brand warranties, supported by authorized service centers nationwide.

Warranty Coverage
• All products purchased from KHM Megatools Corp. include their respective brand warranties (varies per brand).
• Warranty covers manufacturing defects, faulty materials, or workmanship issues.
• If a product fails under normal use during the warranty period, the respective brand may repair, replace, or service the item based on their terms.
• KHM Megatools Corp. assists customers in locating and coordinating with the correct service center.

What Is Not Covered
This warranty does not apply to:
• Damage caused by misuse, improper handling, accidents, drops, or water damage
• Unauthorized repairs, modifications, or tampering
• Normal wear and tear (e.g., carbon brushes, switches, consumables) unless specified that it is included
• Products used outside their intended purpose
• Items purchased from unauthorized sellers or marketplaces
• Lost, defaced, or illegible serial numbers

Important Requirement: Proof of Purchase
To claim warranty:
• Original receipt is REQUIRED.
No receipt means no warranty.

How to File a Warranty Claim
1. Contact Us
Email: support@khmtools.com.ph with your order number, complete name, product details, and issue description.

2. Provide Evidence
We may request photos or videos to help verify the defect before referral to the service center.

3. Return or Service Center Visit
Depending on the brand, you may bring the item to an authorized service center or ship it to the designated location.

4. Evaluation & Resolution
Once inspected, your item will be repaired, replaced, or processed under the brand’s official warranty terms.

Warranty Period
• Warranty period begins on the date of purchase/delivery.
• Replacement items follow the remainder of the original warranty period.
• Warranty periods vary per brand (listed below).

Legal Rights
This warranty is provided in addition to applicable consumer rights under Philippine law. It does not limit your protection under the Consumer Act of the Philippines.

Customer Support / Follow ups
For tracking or follow-up of warranty repairs, please contact:
Email: support@khmtools.com.ph

OFFICIAL BRAND WARRANTY LIST & AUTHORIZED SERVICE CENTERS

We will help direct you to the correct service centers for your brand. Please present your receipt.

Brand	Authorized Service Center
Bosch Professional 1 Year Parts & Service Warranty *Starts Jan. 31,2023	Binondo: 1054 Reina Regente Cor. Recto Ave. Manila (02) 247 4380 / 247 4850 / 244 73 4041-47 Quezon City: Unit A, 20 D. Tuazon, Brgy. Don Manuel 0927 078 4408 / 0917 173 6636 Makati: G/F WC Bldg. 2438 Belarmino St., Bangkal (02) 7387406 / 510 1651
Montana 1 Year Service Warranty	#668 T. Santiago St. Lingunan, Valenzuela City 0917 517 2796
Deli 1 Year Limited Parts & Service Warranty	314 Dasmariñas St., Binondo, Manila 0917 150 6564
Dremel 6 Months Parts & Service Warranty	Bring to any Bosch Service Center
Makita Professional / MT Series 3.5 Years Limited Warranty – Pro & Industrial 2 Years One-Time Replacement – Batteries/Charger 2 Years Limited Warranty – MT Series, CXT, etc. 1 Year Replacement – Lights & Measuring tools	Manila: 315 Dasmariñas St., Binondo (02) 243-1159 to 64
Dewalt Power Tools 3 Year Limited Warranty	Unit 2A 2F VSK Corporate Circle, Acacia Lane, Mandaluyong (02) 8533 9786 / (02) 8299 3772 / 1 800 1322 0127
Milwaukee Professional 6 Months Parts & Service Warranty	22 Timog Ave, Diliman, Quezon City (02) 355-7777
Kress Elektrowerkzeuge 6 Months Parts & Service Warranty	#8 Don Manuel Street, Kaingin Rd., Balintawak, Quezon City 0956 014 6378
Crown Lifetime Service Warranty	254 G. Araneta Ave., Brgy. Masambong, Quezon City (02) 8661 5421 / 8664 8905
MPT Tools 6 Months Limited Parts & Service Warranty	357 Rose St., Brgy. 161, Reparo Baesa, Caloocan City 0917 884 2017
DCA Professional 6 Months Parts Warranty Lifetime Service Warranty	911 G. Araneta Ave., cor. P. Florentino St., Quezon City (02) 8740 9296
Ken Professional 6 Months Limited Parts & Service Warranty (Limited – specific conditions apply)	22 Timog Ave, Diliman, Quezon City (02) 355-7777
Dartek 1 Year Service Warranty	#8 Don Manuel Street, Kaingin Rd., Balintawak, QC 0956 014 6378
Zekoki 3 Months Service Warranty	22 Timog Ave, Diliman, Quezon City (02) 355 7777
JC Kawasaki Lifetime Service Warranty	Bring to Authorized Dealer for Warranty & Repair
Greenfield 6 Months Service Warranty	1424 Coher Center, Quezon Ave., Quezon City Tel: 8709 9041
Hoyoma Lifetime Service Warranty	Bring to Authorized Dealer for Warranty & Repair
Mailtank 6 Months Service Warranty	Bring to Authorized Dealer
Total Tools 1 Year Service Warranty	543 Tomas Mapua St., Sta. Cruz, Manila Landline: 02 242 1346 Cellphone: +63 917 817 5157
Ingco Tools 6 Months Limited Warranty	#2 D. Arellano St., Bagong Barrio, Caloocan City Tel: 7002 3394 Spare Parts: 0917 625 2286 Messenger: IngcoService5
JR Kawasaki 3 Months Service Warranty	420 Del Monte St., Brgy. Sienna, Quezon City 09559 844 403
Hokage 6 Months Service Warranty	Bring to Authorized Dealer
Hitronic 6 Months Service Warranty	Bring to Authorized Dealer
Powerhouse Powertools – 6 Months Welding – 3 Months Generators – 1 Month Industrial – 3 Months	Manila SC: 2712 Jose Abad Santos Ave., Tondo 0966 555 7777 / 0905 034 0301 / 0965 052 7521 Full List Here
Powerplus 1 Year Service Warranty	2712 Jose Abad Santos Ave., Tondo, Manila 0966 555 7777 / 0905 034 0301 / 0965 052 7521
Riland 6 Months Service Warranty	Bring to Authorized Dealer
Rilon 6 Months Service Warranty	Bring to Authorized Dealer
Showfou 3 Months Service Warranty	911 G. Araneta Ave., P. Florentino St., QC (02) 8740 9296
Shibaru Lifetime Service Warranty	911 G. Araneta Ave., P. Florentino St., QC (02) 8740 9296
Stanley 2 Year Limited Warranty	Unit 2A 2F VSK Corporate Circle, Acacia Lane, Mandaluyong (02) 8533 9786 / (02) 8299 3772 / 1 800 1322 0127
Shinsetsu 6 Months Service Warranty	Metro Manila: 9422 Urma Drive, Airport Village, Parañaque City (02) 8838 5551 / 8851 5851 0925 525 7685 / 0919 081 9594 / 0917 708 3819 Cebu: #37 Rafael Espina St., Banilad (32) 238 0630 / 0998 849 8881 Davao: Door 1-2 JNL Bldg., Cabantian (82) 224 5748 / 0932 854 8134 / 0925 803 3843
Worx 6 Months Parts Warranty	#8 Don Manuel Street, Kaingin Rd., Balintawak, QC 0956 014 6378
Wadfow 6 Months Service Warranty	130-A 6th Street, 7th Ave., Grace Park East, Caloocan 0917 625 2286 / 0919 078 0019 / 7002-3394
Yamato DC Type: 6 Months Service Warranty AC Type: 3 Months Service Warranty	Bring to Authorized Dealer for Warranty & Repair

Information is subject to change without prior notice.

Return, Refund & Exchange Policy

Last Updated: December 3, 2025

At KHM Megatools Supply, we value your trust and want you to feel confident with every purchase. If an item does not meet your expectations, we offer a fair, transparent, and customer-friendly process for returns, refunds, and exchanges. Our policies follow both our internal guidelines and the provisions of R.A. 7394 – The Consumer Act of the Philippines.

1. Return Window

• You may request a return within 7 days from the date you received your order.
• Returned items must be in the same condition as received, unused, with complete tags/manuals, and in original packaging with proof of purchase.
• A 10% restocking fee may apply to special-order items.

2. Return Costs

• Defective, Damaged, or Incorrect Items: KHM Megatools Supply will shoulder 100% of the return shipping cost.
• Change of Mind / Wrong Item Ordered: As per R.A. 7394, change of mind is not eligible for return or exchange. If approved under special cases, the customer shoulders the shipping cost.
• Original shipping fees paid during checkout are non-refundable.

3. How to Start a Return (Step-by-Step)

1. Initiate Your Return
Email support@khmtools.com.ph within 7 days and include:

• Order number
• Item(s) you want to return
• Reason for return
• Photos (required for damaged/defective items)

2. Return Review & Approval
If approved, you will receive:

• Return Authorization Confirmation
• Return instructions
• Return shipping address

Items returned without approval will not be accepted.

3. Shipping Your Return

For defective/incorrect items:

• Ship using your preferred courier
• Send courier receipt/invoice + tracking number
• Provide bank details for reimbursement
• We reimburse full shipping cost after verification

For non-defective returns: Customer shoulders the shipping cost unless otherwise approved.

4. Send the Item Back
Pack the item securely in original packaging and ship to the address provided in your approval email.

5. Inspection
Returned items undergo inspection to confirm they are:

• Unused/unworn
• Complete with accessories/parts
• With original tags and packaging

6. Return Decision

• Approved: Refund will be processed.
• Rejected: Item will be sent back to you at our cost as a courtesy.

7. Refund Timing
Refunds are processed within 5–10 business days depending on your bank/payment provider.

4. Exchange Policy (R.A. 7394 Compliant)

Please take note of our exchange rules following The Consumer Act of the Philippines:

• Change of mind is not eligible for exchange.
• Original receipt must be presented.
• Items must be exchanged within 7 days from date of purchase/receipt.
• Items must be in the same condition as purchased and in original packaging.
• Exchanges are not accepted for used items, incomplete items, or items damaged due to misuse or mishandling.
• We reserve the right to determine whether an item is used or damaged (Authorized Service Center assessment: 2–5 days).

If you want a different model, size, or variant, please complete the return process first, then place a new order.

5. Damages & Issues
Inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

6. Non-Returnable Items
For safety, hygiene, and regulatory reasons, the following items cannot be returned or exchanged:

• Perishable goods
• Personalized or custom-made items
• Special-order items
• Personal care products
• Hazardous or flammable materials
• Sale or clearance items
• Gift cards

If you’re unsure whether your item qualifies, our support team can assist you.

7. Support & Contact Information

KHM Megatools Corp.
Website: https://khmtools.com.ph
Email: support@khmtools.com.ph
Phone Landline : (02) 7955-5489 / 8984-2041 / 8561-0701
Cellphone : 0917-542 5822 / 0917-529 1966 / 0922 899 3718
Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM UTC +8. Philippine Time (PHT)
Response Time: Typically within 1–2 business days

Repair Process Policy

Eligibility

This policy applies to products purchased directly from KHM Megatools. The product must be within the specified warranty period or covered by an extended warranty plan. Repairs will be provided for manufacturing defects and faults under normal use. Damages caused by mishandling, misuse, or unauthorized modifications may not be eligible for repair under this policy.

Warranty Coverage

Our products are covered by a standard warranty against manufacturing defects for a specific period from the date of purchase. The warranty duration may vary depending on the product and will be clearly communicated at the time of purchase.
The warranty covers repairs, replacement of defective parts, or, at our discretion, replacement of the entire product. 
If the warranty has expired, repair services may still be available at a reasonable cost.

Initiating a Repair Request

Customers must bring item here at our shop to initiate a repair request.  Provide accurate and detailed information about the product, including the model number, serial number, and a description of the issue.
Proof of purchase may be required to validate the warranty status and if item is bought here at our shop.

Assessment and Authorization

Once the repair request is received, we will have it processed to it's respective authorized service center for repair.
In some cases, troubleshooting steps may be provided to diagnose and resolve minor issues without the need for repair. 
If a repair is necessary, our customer support team will provide further instructions, on the repair charges that need to be replaced and service rendered.

Repair Process

Repairs will be carried out by our authorized service centers or technicians who have undergone training to ensure quality workmanship.  We aim to complete repairs within a reasonable time frame; however, the duration may vary depending on factors such as the complexity of the issue and availability of replacement parts. Quotation of repair price charges may be subject to change without prior notice. Updates regarding the repair progress will be provided to the customer through email upon any update from Service Center.
Follow up on repair at our email for coordination: support@khmtools.com.ph

Return of Repaired Product

Once the repair is completed, the product will be thoroughly tested to ensure it meets the required standards.
The repaired product will be available for pick up at our shop upon testing of item. Any outstanding fees, such as repair costs for products outside the warranty period or shipping charges, must be settled before the product is returned.

Additional Terms and Conditions

This repair policy is subject to the governing laws and regulations of the jurisdiction where the product was purchased.
The policy may be subject to change without prior notice. However, changes will not affect ongoing repair requests or products already covered by a warranty at the time of purchase.
Standard Lead time of Repair 60-120 days (subject to delay)
Check Up Fee is non-refundable but deductible to the final cost of the Repair Charges. Check up Fee vary depending on item, contact us and give the brand and model for estimation. In case for pull out of item/s, check up fee is non refundable. No rush repair of items

We value our customers and their satisfaction, and we are dedicated to providing excellent support throughout the repair process. If you have any questions or require further clarification, please don't hesitate to reach out to our customer support team.

Per Order / Made to Order Items Policy

Thank you for your interest in our store's per-order items. We have outlined our per-order policy below to ensure a smooth and transparent experience for you:

1. Definition of Per Order Items:
These items are not readily available in our inventory and require to get the items to our specific supplier or production before being shipped or picked up.

2. Ordering Process:
To place an order for a per-order item, we require our customers to send a Purchase Order for Companies, For Personal Use, a 50% Down payment Payment is required.

3. Production and Delivery Timeframe:

We will provide you with an estimated processing timeframe during the ordering process. However, please note that unforeseen circumstances may cause delays beyond our control. Once the item is produced and ready for shipment or pickup, we will notify you promptly.

4. Payment and Pricing:
Per-order items require only the Company Purchase Order for processing but customers can pay in full after we confirm all items availability. Prices and availability are subject to change without prior notice due to the nature of some items condition and current stocks of our supplier.
In case of any additional charges or changes in pricing during the production process, we will communicate with you and seek your approval before proceeding.

5. Order Modifications and Cancellations:
As per the customized nature of per-order items, modifications or cancellations may not be possible once processing has started. However, please contact our customer support to discuss any concerns or changes you may have, and we will try our best to accommodate your request.

6. Communication:
We will maintain open communication with you throughout the process, providing updates on the status of your per-order item, you will use email but might use messenger or viber for a more immediate update regarding any changes or concerns.
If you have any questions or require assistance, our customer support team will be available to assist you.

7. Returns and Exchanges:
Due to the unique and customized nature of per-order items, returns or exchanges may not be possible unless there is a defect or error caused by our team.
In the event of a defect or error, please contact our customer support within a reasonable time frame, and we will work with you to resolve the issue.

Please check our return and exchange policies here.
Return / Refund Policy
Exchange Policy

8. Availability Guarantee:
Our store commits to fulfilling per-order items based on the specifications and requirements agreed upon during the ordering process.
In the unlikely event that we cannot fulfill your per-order item, we will promptly communicate with you and provide a full refund.

We appreciate your understanding and cooperation with our per-order policy. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.