Our items carries their respective brand warranty and conditions. We will try to point and help find the right respective service center for the brand you purchase here at KHM Megatools. You are required to have your receipt as proof of purchase for claiming the warranty of each brand you purchase.
No Receipt means No Warranty.

For follow ups and status of repair, please contact our email:
sales@khmtools.com.ph

Brand	Warranty Period	Authorized Service Center
Bosch Professional	1 Year Parts & Service Warranty *Starts Jan. 31,2023	Binondo - 1054 Reina Regente Cor. Recto Ave. Manila (02) 2474380 / 2474850 / 244734041-47 Quezon City - Unit A, 20 D.Tuazon Corner Luskot St. Brgy. Don Manuel 0927-078-4408 Makati - G/F WC Bldg. 2438 Belarmino St. Brgy. Bangkal Makati (02) 7387406 / 510 1651 Follow link for all locations: https://goo.gl/e4RZVk
Dremel	6 Months Parts & Service Warranty	Bring to any Bosch Service Center
Makita Professional (Teal Blue) Makita MT Series (Green)	Lifetime Service Warranty	Manila - 315 Dasmarinas St. Binondo, Manila Phone: (02) 243-1159 to 64 Mandaue - 3rd Floor Belmont Bldg. MC Briones Street Highway ,Mandaue City Phone: (032) 346-4268 Cebu - 66-68 Plaridel Street ,Cebu City Phone: (032) 254-1454 Davao - 137-138B Ramon Magsaysay Avenue ,Davao City Phone: (082) 227-2635 / (082) 227-2277
Dewalt Professional	3 Year Limited Warranty (Limited - specific conditions to be met)	Unit 2 A Second Floor Vsk Corporate Circle Building, No 2 Acacia Lane, Corner Shaw Boulevard, Mandaluyong, 1552 Metro Manila Phone: (02) 8533 9786, (02) 8299-3772 / 1-800-1322-0127
Hitachi Professional	6 Months Limited Parts & Service Warranty (Limited - specific conditions to be met)	22 Timog Ave, Diliman, Quezon City, 1103 Metro Manila (02) 355-7777
Milwaukee Professional	6 Months Parts & Service Warranty	22 Timog Ave, Diliman, Quezon City, 1103 Metro Manila (02) 355-7777
Kress Elektrowerkzeuge	6 Months Parts & Service Warranty	Quezon City - #8 Don Manuel Street, Kaingin Rd. Balintawak, QC Cellphone: 0955-4010048
MPT Tools	6 Months Limited Parts & Service Warranty	357 Rose St. Brgy. 161, Reparo Baesa, Caloocan city 0917-8842017
DCA Professional	6 Months Parts Warranty | Lifetime Service Warranty	Quezon City - #8 Don Manuel Street, Kaingin Rd. Balintawak, QC Cellphone: 0955-4010048
Ken Professional	6 Months Limited Parts & Service Warranty (Limited - specific conditions to be met)	22 Timog Ave, Diliman, Quezon City, 1103 Metro Manila (02) 355-7777
Dartek	1 Year Service Warranty	Quezon City - #8 Don Manuel Street, Kaingin Rd. Balintawak, QC Cellphone: 0955-4010048
Zekoki	3 Months  Service Warranty	22 Timog Ave, Diliman, Quezon City, 1103 Metro Manila (02) 355-7777
JC Kawasaki	Lifetime Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Hoyoma	Lifetime Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Mailtank	6 Months Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Total Tools	1 Year Service Warranty	543 Tomas Mapua St., Sta. Cruz, Manila Landline: 02-2421346 Cellphone:+639178175157
Ingco Tools	6 Months Limited Warranty	No. 2 D. Arellano St., Bagong Bario, Caloocan City. Mobile: 0968-862 1472 0968-863 4375 0919-078-0019 0927-414-5539 Landline: 7717-4059 / 8556-9129
Hokage	6 Months Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Hitronic	6 Months Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Powerhouse	Powertools - 6 Months  Service  Warranty Welding - 3 Months Service Warranty Generator - 1 Month Service Warranty Industrial - 3 Months Service Warranty	314 San Nicolas St. Corner Madrid, Binondo, Manila Phone: (02) 8242-4491 / (02) 8353-8158
Powerplus	1 Year Service Warranty	314 San Nicolas St. Corner Madrid, Binondo, Manila Phone: (02) 8242-4491 / (02) 8353-8158
Riland	6 Months Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Rilon	6 Months Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Shibaru	Lifetime Service Warranty	911 G. Araneta Ave., cor. P. Florentino St., Quezon City, 1104 Metro Manila (02) 8740 9296
Stanley	2 Year Limited Warranty	Unit 2 A Second Floor Vsk Corporate Circle Building, No 2 Acacia Lane, Corner Shaw Boulevard, Mandaluyong, 1552 Metro Manila Phone: (02) 8533 9786, (02) 8299-3772 / 1-800-1322-0127
Worx	6 Months Parts Warranty	Quezon City - #8 Don Manuel Street, Kaingin Rd. Balintawak, QC Cellphone: 0955-4010048
Yamato	DC Type - 6 Months Service Warranty AC Type - 3 Months Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair

Information is subject to change without prior notice.

Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 
 

Provincial Delivery (Bulk Shipping)

For our provincial customers who are purchasing in bulky items and are willing to wait for their package to be delivered, we offer shipping via CARGO Logistics with FREIGHT COLLECT option as long as they are around Metro Manila. Freight Collect means that payment of shipping will be pick up of the parcel at their respective branches near customer address.

Most known Cargo Logistics are AP CARGO, Jades Cargo, Sea star Cargo, Solid Shipping, etc.
Better to inquire near your area the possible TRUCKING/Logistics Service that are serviceable in your area when choosing this option.

Standard Leadtime is 4-12 days (subject to delay) depending on the cargo logistics and item

Local delivery / Same Day Delivery

Flat rate shipping: We offer Php 250 flat rate for COD shipping to Metro Manila Customers up to 20kg Maximum.

Deliveries are made from 8:30am to 5:30pm on Mondays to Saturdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

You can also book on Demand 3rd Party Courier via Lalamove or Transportify for delivery, just coordinate first the items you need and wait for payment confirmation from us before booking. Payment first before booking through on Demand Courier Apps or coordinate if your gonna use Pabili Service or Purchasing Service from Lalamove.

In-store pickup

You can skip the shipping fees with free local pickup at our physical shop. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 7 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 8:30am-5:30pm on Mondays to Saturdays. Please have your order confirmation email with you when you come.

Refunds, returns, and exchanges

We have a 7-day return policy, which means you have 7days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@khmtools.com.ph If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@khmtools.com.ph.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Disclaimer: This graph is meant to be a guide and educational purposes only. It's our shop opinion and not categorized by each brand respectively.