Ingco Rubber Mallet / Rubber Hammer

At KHM Megatools Corp., we aim to provide clear, reliable, and fast delivery options to support your tool needs. This Shipping Policy outlines our available shipping methods, processing times, delivery windows, and special delivery options across Metro Manila and nationwide.

Order Processing & Delivery Schedule
• Orders are processed within 2–5 business days (Mondays to Saturdays), excluding Sundays and holidays.
• Orders placed after 5:00 PM (GMT+8) will be processed the next business day.
• Handling time: Typically 1–2 business days after payment confirmation.
• Transit time (standard shipping): Usually 3–5 business days depending on your location and courier availability.
• Estimated total delivery window: 3–7 business days. (Subject to delay)

Once shipped, you will receive an email or SMS confirmation with tracking details from our courier partners.

Shipping Coverage
We currently ship nationwide within the Philippines. Shipping availability and rates depend on the destination, item size, weight, and courier serviceability.

Metro Manila Shipping – Flat Rate & COD
• Flat rate shipping fee: ₱250 (Metro Manila only, up to 20kg).
• Cash on Delivery (COD) is available for Metro Manila orders up to 20kg—subject to confirmation.
• Deliveries run from 8:30 AM to 5:30 PM, Monday to Saturday.
• You will receive a text message on the day of delivery.

Same Day Delivery / On-Demand Courier Booking

Customers may also book third-party couriers such as Lalamove, Transportify, Borzo, Grab, and TokTok.

Important reminders for same-day delivery:
1. Contact us first via Facebook Messenger or Viber to confirm item availability.

If link doesn't work, you can try to search our name on Facebook.

Viber

2. Provide accurate personal information:

3. Complete payment and wait for payment confirmation before booking any delivery service.

Reminder Note:

• Availability of items may vary.

• Not all items are available for same day delivery process.

• Please coordinate the item on our respective Instant Messaging Apps.

Domestic Shipping Rates & Estimates
Shipping fees outside Metro Manila vary based on location, item size/weight, and available couriers. Rates are calculated manually after review.

For online marketplaces (Shopee, Lazada), please refer to their respective shipping policies as they differ from our website.

Provincial Delivery (Bulk Shipping via Cargo Logistics)
For bulky items shipped outside Metro Manila, we offer delivery via cargo logistics using the Freight Collect method (shipping fee paid upon pick-up at the cargo branch).

Common cargo partners:
• AP Cargo
• Jades Cargo
• Sea Star Cargo
• Solid Shipping
• Other trucking/logistics service available in your area

Standard lead times vary depending on the courier, package size, and location.

Kindly provide these personal information for process upon coordination and communicate with us for faster process of transaction.

In-Store Pickup (Free)
You may skip shipping fees by choosing local pickup at our physical store.

• Order preparation time: 3–7 business days
• Pickup hours: 8:30 AM – 5:30 PM, Monday to Saturday
• Bring your order confirmation email upon pickup.

Order Tracking
Once your order is shipped, you will receive a notification containing your tracking number. You may track your package via the courier’s official tracking page.

Carrier Partners
We work with reliable delivery services including:
• Lalamove
• Transportify
• Grab
• Borzo
• TokTok
• Various Cargo Logistics (AP Cargo, Solid Shipping, etc.)
• Standard regional couriers depending on your location

Shipping Costs
Free Shipping: Only applies to select promotions and categories when announced.
Paid Shipping: Calculated based on location, courier availability, and item weight/dimensions.
COD shipping is limited to Metro Manila (up to 20kg).

Delivery Issues & Concerns
If you experience delays, lost packages, or damaged shipments, contact us immediately. We will coordinate with the courier to assist you in resolving the issue as quickly as possible.

Questions & Support
For more details, you may visit our FAQ page or reach out to our support team.

Contact Information
KHM Megatools Corp.
Website: https://khmtools.com.ph
Email: support@khmtools.com.ph
Phone Landline : (02) 7955-5489 / 8984-2041 / 8561-0701
Cellphone : 0917-542 5822 / 0917-529 1966 / 0922 899 3718
Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM UTC +8. Philippine Time (PHT)
Response Time: Typically within 1–2 business days

Last Updated: August 18, 2026

At KHM Megatools Corporation, we value your trust and want you to feel confident with every purchase. If an item does not meet your expectations, we offer a fair, transparent, and customer-friendly process for returns, refunds, and exchanges. Our policies follow both our internal guidelines and the provisions of R.A. 7394 – The Consumer Act of the Philippines.

1. Return Window

• You may request a return within 7 days from the date you received your order.
• Returned items must be in the same condition as received, unused, with complete tags/manuals, and in original packaging with proof of purchase.
• Special-order, per-order, and made-to-order items are not returnable except where the item is defective, damaged, or incorrect. See Section 8.
• Where a return of a regular stock item is approved as a special case (for example, change of mind), a 10% restocking fee may apply.

2. Return Costs

• Defective, Damaged, or Incorrect Items: KHM Megatools Corporation will shoulder 100% of the return shipping cost.
• Change of Mind / Wrong Item Ordered: Change of mind is not covered by our return policy. If approved under special cases, the customer shoulders the shipping cost.
• Original shipping fees paid during checkout are non-refundable.

3. How to Start a Return (Step-by-Step)

Step 1 — Initiate Your Return Email support@khmtools.com.ph within 7 days and include:

• Order number
• Item(s) you want to return
• Reason for return
• Photos (required for damaged/defective items)

Step 2 — Return Review & Approval If approved, you will receive:

• Return Authorization Confirmation
• Return instructions
• Return shipping address

Items returned without approval will not be accepted.

Step 3 — Ship Your Return

For defective/incorrect items:

• Ship using your preferred courier
• Send courier receipt/invoice + tracking number
• Provide bank details for reimbursement
• We reimburse full shipping cost after verification

For non-defective returns: Customer shoulders the shipping cost unless otherwise approved.

Step 4 — Send the Item Back Pack the item securely in original packaging and ship to the address provided in your approval email.

Step 5 — Inspection Returned items undergo inspection to confirm they are:

• Unused/unworn
• Complete with accessories/parts
• With original tags and packaging

Step 6 — Return Decision

• Approved: Refund will be processed.
• Rejected: Item will be sent back to you at our cost as a courtesy.

4. Refund Timing & Method

• Refunds are processed within 5–10 business days from the date your return is approved after inspection.
• Refunds are issued to the original payment method used at checkout. Where this is not possible, refunds are issued via bank transfer to the account details you provide.
• Actual posting time may vary depending on your bank or payment provider.

5. Exchange Policy

Please take note of our exchange rules:

• Change of mind is not eligible for exchange.
• Original receipt must be presented.
• Items must be exchanged within 7 days from date of purchase/receipt.
• Items must be in the same condition as purchased and in original packaging.
• Exchanges are not accepted for used items, incomplete items, or items damaged due to misuse or mishandling.
• We reserve the right to determine whether an item is used or damaged (Authorized Service Center assessment: 2–5 days).

If you want a different model, size, or variant, please complete the return process first, then place a new order.

6. Damages & Issues

Inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

7. Non-Returnable Items

For safety, hygiene, and regulatory reasons, the following items cannot be returned or exchanged:

• Perishable goods
• Personalized or custom-made items
• Special-order, per-order, and made-to-order items (see Section 8)
• Personal care products
• Hazardous or flammable materials
• Sale or clearance items
• Gift cards

Important: This list applies to change-of-mind and other non-defective returns. If any item — including those listed above — arrives defective, damaged, or incorrect, it is always covered under Sections 2 and 6, and KHM Megatools Corporation shoulders the return shipping cost.

If you're unsure whether your item qualifies, our support team can assist you.

8. Special-Order, Per-Order & Made-to-Order Items

Some tools and equipment are not kept as regular inventory and are ordered directly from our suppliers or produced specifically upon request. Because these items are procured or manufactured for you individually, they are handled differently from regular stock:

• These items are not returnable or exchangeable for change of mind, incorrect selection, or no longer needing the item.
• They are covered if the item arrives defective, damaged, or incorrect. In that case, follow the standard return process in Section 3 and KHM shoulders the return shipping cost.
• If the item cannot be fulfilled due to supplier limitation or discontinuation, you will be notified and any payment made is refunded in full.
• If a significant delay or unforeseen circumstance affects your order, you may request cancellation. Where cancellation is approved due to supplier or fulfillment issues, you are eligible for a full refund of payments made.

Please confirm your brand, model, specifications, and quantity carefully before your Purchase Order or down payment is processed.

Full details: https://khmtools.com.ph/pages/per-order-made-to-order-items-policy

9. Returns vs. Warranty Claims

This policy covers returns and exchanges within 7 days of receipt. Tools that develop a fault after the 7-day return window are handled under our Warranty Policy through the brand's Authorized Service Center, not through a return or refund.

See our full Warranty Policy at: https://khmtools.com.ph/pages/warranty

10. Support & Contact Information

KHM Megatools Corp. Website: https://khmtools.com.ph Email: support@khmtools.com.ph Landline: (02) 7955-5489 / 8984-2041 / 8561-0701 Cellphone: 0917-542 5822 / 0917-529 1966 / 0922 899 3718 Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM Philippine Time (UTC+8) Response Time: Typically within 1–2 business days

Nothing in this policy limits your rights under R.A. 7394 – The Consumer Act of the Philippines.

KHM Megatools Corp.
Last updated: August 18, 2026.

At KHM Megatools Corp., we strive to provide high-quality tools and equipment to our valued customers across the Philippines. However, we understand that tools may occasionally require inspection or repair due to manufacturing defects, wear, or operational issues.

This Repair / Check-Up Policy explains the procedures, conditions, and guidelines for product inspection, repair services, and coordination with the authorized service centers of each brand.

How repairs work at KHM

✅ We receive your tool and coordinate the repair or warranty claim with the brand's authorized service center ✅ We handle the quotation, updates, and return of your unit ✅ We assist with troubleshooting before repair where possible

❌ We do not perform repairs in-house — all work is done by authorized service centers ❌ We cannot process repairs for tools not purchased from KHM Megatools Corp. ❌ Rush repairs are not available

Eligibility for Repair

This repair policy applies only to products purchased directly from KHM Megatools Corp.

To qualify for repair services:

• The product must still be within the manufacturer’s warranty period, or
• The product may still be eligible for paid repair services if the warranty has expired.

Repairs under warranty generally cover:

• Manufacturing defects
• Faulty materials
• Workmanship issues under normal use

The following are NOT covered under warranty:

• Damage caused by misuse or improper handling
• Accidental damage (drop, impact, water damage, etc.)
• Unauthorized modifications or repairs
• Normal wear and tear
• Products purchased from unauthorized sellers

Warranty Coverage

All products sold by KHM Megatools Corp. carry their respective brand manufacturer warranty.

Each brand has its own warranty coverage, warranty duration, and service conditions. Because warranty terms vary between manufacturers, customers must follow the specific warranty terms and conditions set by each brand.

Warranty coverage may include:

• Repair of defective components
• Replacement of defective parts
• Replacement of the product (subject to manufacturer approval)

Customers are advised to review the specific warranty conditions of the brand they purchased.

For full details regarding brand-specific warranty coverage, service centers, and warranty duration, please visit our official warranty page:

Warranty Policy

If the warranty period has expired, repairs may still be available subject to service and replacement part charges.

Initiating a Repair Request

To request a repair or product inspection:

1. The customer must bring the item to our shop for evaluation.

2. Provide complete product details including:

   • Brand

   • Model number

   • Serial number

   • Description of the issue

3. Proof of purchase (official receipt) may be required to verify warranty eligibility.

Important:
No receipt may result in denial of warranty claims.

Assessment and Authorization

Once the item is received:

• The product will be forwarded to the respective authorized service center for inspection.
• Some issues may be resolved through basic troubleshooting, which may be recommended before proceeding with repair.

If repair is required:

• The service center will provide a diagnosis and repair quotation.
• Repair costs may include:

• Replacement parts

• Labor/service charges

• Other applicable fees

All repair charges must be approved by the customer before repair work proceeds.

Repair Process

All repairs are carried out by authorized service centers or trained technicians to ensure quality and compliance with manufacturer standards.

Repair duration may vary depending on:

• Complexity of the issue
• Availability of replacement parts
• Service center workload
• Manufacturer procedures

Estimated repair lead time:
60–120 days (subject to delays).

Repair quotations may be adjusted if additional issues are discovered during repair.

Customers will receive updates once information is provided by the service center.

For follow-ups, please contact:

support@khmtools.com.ph

Check-Up / Diagnostic Fee

A Check-Up / Diagnostic Fee may be required for inspection of items.

Important conditions:

• The check-up fee is NON-REFUNDABLE.
• If the customer proceeds with the repair, the fee may be deducted from the final repair cost.
• If the customer decides to pull out the item, the check-up fee will not be refunded.

The check-up fee varies depending on the brand and type of equipment.
Please contact us for an estimate.

Return of Repaired Product

Once repair is completed:

• The product will undergo testing and quality inspection.
• Customers will be notified when the item is ready for pickup at our shop.

Before releasing the item:

• All outstanding balances must be settled including:

• Repair charges

• Replacement parts

• Service fees

Shipping arrangements may be discussed separately if required.

Additional Terms and Conditions

• This repair policy is subject to the applicable laws and regulations of the Philippines.
• KHM Megatools Corp. reserves the right to update or modify this policy without prior notice.
• Changes to this policy will not affect repair requests already in process.
• Rush repairs are not available due to service center procedures and parts availability.
• Standard repair lead time is 60–120 days, depending on parts availability and service center capacity.
• Items not claimed within 90 days after repair notification may incur storage fees. Before any further action is taken, we will send at least two written notices to the contact details on file. Items remaining unclaimed 180 days after the first notice may be disposed of to recover storage and repair costs. Please keep your contact details updated with us.

Customer Support

Customer satisfaction is important to us, and we are committed to assisting you throughout the repair process.

For inquiries or repair follow-ups, please contact:

KHM Megatools Corp.
Website: https://khmtools.com.ph
Email: support@khmtools.com.ph

Phone Landline :
(02) 7955-5489 / 8984-2041 / 8561-0701

Cellphone :
0917-542 5822 / 0917-529 1966 / 0922 899 3718

Customer Service Hours:
Mon–Sat, 8:30 AM–5:30 PM
UTC +8 Philippine Time (PHT)

Response Time:
Typically within 1–2 business days

KHM Megatools Corp.
Last updated: August 18, 2026

Thank you for your interest in our Per Order / Made to Order items at KHM Megatools Corp.. Some specialized tools and equipment are not kept as regular inventory and must be ordered directly from our suppliers or produced specifically upon request.

This policy explains how Per Order and Made to Order items are processed to ensure transparency and smooth coordination with our customers.

1. Definition of Per Order Items

Per Order items are products that are not immediately available in our store inventory. These items must be ordered from our suppliers or manufacturers after receiving a confirmed order from the customer.

Examples may include:

• Specialized tools not regularly stocked
• Large quantity orders
• Special equipment sourced directly from suppliers
• Items requiring supplier allocation or production

2. Ordering Process

To place an order for a Per Order or Made to Order item:

• Company purchases: A formal Purchase Order (PO) is required.
• Personal purchases: A 50% down payment is required before processing the order.

Orders will only be processed once the Purchase Order or required down payment has been received and confirmed.

3. Processing and Lead Time

Estimated lead times will be communicated during the ordering process. While we do our best to meet the estimated timeframe, delays may occur due to supplier availability, logistics conditions, or other unforeseen circumstances.

Once the items arrive and are ready for pickup or shipment, our team will notify the customer.

4. Payment and Pricing

For company orders, processing may begin upon receipt of the official Purchase Order (PO). Payment can be settled once item availability is confirmed.

For personal purchases, a 50% down payment is required before the order is processed.

Please note:

• Prices and product availability may change without prior notice depending on supplier stock conditions.
• If additional charges occur during procurement or production, customers will be notified before proceeding.

5. Order Modifications or Cancellations

Because Per Order and Made to Order items are specially sourced or produced, modifications or cancellations may not be possible once order processing has started.

If you need to request changes, please contact our customer support immediately. While we will try our best to assist, approval will depend on supplier status and production progress.

However, if a significant delay or unforeseen circumstance affects your order, you may request cancellation. Where cancellation is approved due to supplier or fulfillment issues, you are eligible for a full refund of any payments made.

6. Communication and Updates

KHM Megatools will maintain open communication with customers throughout the ordering process.

Order updates may be provided through:

• Email
• Messenger
• Viber
• Phone communication

Customers are encouraged to monitor their communication channels for updates regarding their order.

7. Returns and Exchanges

Due to the special nature of Per Order and Made to Order items, returns or exchanges are generally not allowed unless:

• The item has a manufacturing defect
• An incorrect product was supplied
• An error occurred during order processing

If an issue occurs, customers must contact our support team within a reasonable timeframe so we can assist with resolution.

Please review our policies for more information:

Return / Refund / Exchanges Policy
https://khmtools.com.ph/policies/refund-policy

8. Availability Guarantee

KHM Megatools commits to fulfilling Per Order and Made to Order items based on the agreed specifications and requirements.

In the rare event that the item cannot be fulfilled due to supplier limitations or discontinuation, the customer will be notified immediately and any payment made will be fully refunded.

We appreciate your understanding and cooperation with our Per Order policy. If you have questions or require assistance, please feel free to contact our customer support team.

Customer Support

Customer satisfaction is important to us, and we are committed to assisting you throughout the ordering and fulfillment process.

KHM Megatools Corp.
Website: https://khmtools.com.ph
Inquiries: sales@khmtools.com.ph
Support: support@khmtools.com.ph

Phone Landline :
(02) 7955-5489 / 8984-2041 / 8561-0701

Cellphone :
0917-542 5822 / 0917-529 1966 / 0922 899 3718

Customer Service Hours:
Mon–Sat, 8:30 AM–5:30 PM
UTC +8 Philippine Time (PHT)

Response Time:
Typically within 1–2 business days