Warranty Policy

Last updated: March 10, 2026

At KHM Megatools Corp., we stand behind the quality and authenticity of the products we sell. This Warranty Policy explains coverage, limitations, and the process for warranty claims. All items purchased from our store carry their respective official brand warranties, supported by authorized service centers nationwide.

Warranty Coverage
• All products purchased from KHM Megatools Corp. include their respective brand warranties (varies per brand).
• Warranty covers manufacturing defects, faulty materials, or workmanship issues.
• If a product fails under normal use during the warranty period, the respective brand may repair, replace, or service the item based on their terms.
• KHM Megatools Corp. assists customers in locating and coordinating with the correct service center.

What Is Not Covered
This warranty does not apply to:
• Damage caused by misuse, improper handling, accidents, drops, or water damage
• Unauthorized repairs, modifications, or tampering
• Normal wear and tear (e.g., carbon brushes, switches, consumables) unless specified that it is included
• Products used outside their intended purpose
• Items purchased from unauthorized sellers or marketplaces
• Lost, defaced, or illegible serial numbers

Important Requirement: Proof of Purchase
To claim warranty:
• Original receipt is REQUIRED.
No receipt means no warranty.

How to File a Warranty Claim
1. Contact Us
Email: support@khmtools.com.ph with your order number, complete name, product details, and issue description.

2. Provide Evidence
We may request photos or videos to help verify the defect before referral to the service center.

3. Return or Service Center Visit
Depending on the brand, you may bring the item to an authorized service center or ship it to the designated location.

4. Evaluation & Resolution
Once inspected, your item will be repaired, replaced, or processed under the brand’s official warranty terms.

Warranty Period
• Warranty period begins on the date of purchase/delivery.
• Replacement items follow the remainder of the original warranty period.
• Warranty periods vary per brand (listed below).

Legal Rights
This warranty is provided in addition to applicable consumer rights under Philippine law. It does not limit your protection under the Consumer Act of the Philippines.

Customer Support / Follow ups
For tracking or follow-up of warranty repairs, please contact:
Email: support@khmtools.com.ph

OFFICIAL BRAND WARRANTY LIST & AUTHORIZED SERVICE CENTERS

We will help direct you to the correct service centers for your brand. Please present your receipt.

Brand	Authorized Service Center
Bosch Professional 1 Year Parts & Service Warranty *Starts Jan. 31,2023	Binondo: 1054 Reina Regente Cor. Recto Ave. Manila (02) 247 4380 / 247 4850 / 244 73 4041-47 Quezon City: Unit A, 20 D. Tuazon, Brgy. Don Manuel 0927 078 4408 / 0917 173 6636 Makati: G/F WC Bldg. 2438 Belarmino St., Bangkal (02) 7387406 / 510 1651
Montana 1 Year Service Warranty	#668 T. Santiago St. Lingunan, Valenzuela City 0917 517 2796
Deli 1 Year Limited Parts & Service Warranty	314 Dasmariñas St., Binondo, Manila 0917 150 6564
Dremel 6 Months Parts & Service Warranty	Bring to any Bosch Service Center
Makita Professional / MT Series 3.5 Years Limited Warranty – Pro & Industrial 2 Years One-Time Replacement – Batteries/Charger 2 Years Limited Warranty – MT Series, CXT, etc. 1 Year Replacement – Lights & Measuring tools	Manila: 315 Dasmariñas St., Binondo (02) 243-1159 to 64
Dewalt Power Tools 3 Year Limited Warranty	Unit 2A 2F VSK Corporate Circle, Acacia Lane, Mandaluyong (02) 8533 9786 / (02) 8299 3772 / 1 800 1322 0127
Milwaukee Professional 6 Months Parts & Service Warranty	22 Timog Ave, Diliman, Quezon City (02) 355-7777
Kress Elektrowerkzeuge 6 Months Parts & Service Warranty	#8 Don Manuel Street, Kaingin Rd., Balintawak, Quezon City 0956 014 6378
Crown Lifetime Service Warranty	254 G. Araneta Ave., Brgy. Masambong, Quezon City (02) 8661 5421 / 8664 8905
MPT Tools 6 Months Limited Parts & Service Warranty	357 Rose St., Brgy. 161, Reparo Baesa, Caloocan City 0917 884 2017
DCA Professional 6 Months Parts Warranty Lifetime Service Warranty	911 G. Araneta Ave., cor. P. Florentino St., Quezon City (02) 8740 9296
Ken Professional 6 Months Limited Parts & Service Warranty (Limited – specific conditions apply)	22 Timog Ave, Diliman, Quezon City (02) 355-7777
Dartek 1 Year Service Warranty	#8 Don Manuel Street, Kaingin Rd., Balintawak, QC 0956 014 6378
Zekoki 3 Months Service Warranty	22 Timog Ave, Diliman, Quezon City (02) 355 7777
JC Kawasaki Lifetime Service Warranty	Bring to Authorized Dealer for Warranty & Repair
Lotus Tools 6 Months Parts & Service Warranty	Bring to any Lotus Authorized Service Center Check Lotus Tools Official Website for official list and contact information
Greenfield 6 Months Service Warranty	1424 Coher Center, Quezon Ave., Quezon City Tel: 8709 9041
Hoyoma Lifetime Service Warranty	Bring to Authorized Dealer for Warranty & Repair
Mailtank 6 Months Service Warranty	Bring to Authorized Dealer
Total Tools 1 Year Service Warranty	543 Tomas Mapua St., Sta. Cruz, Manila Landline: 02 242 1346 Cellphone: +63 917 817 5157
Ingco Tools 6 Months Limited Warranty	#2 D. Arellano St., Bagong Barrio, Caloocan City Tel: 7002 3394 Spare Parts: 0917 625 2286 Messenger: IngcoService5
JR Kawasaki 3 Months Service Warranty	420 Del Monte St., Brgy. Sienna, Quezon City 09559 844 403
Hokage 6 Months Service Warranty	Bring to Authorized Dealer
Hitronic 6 Months Service Warranty	Bring to Authorized Dealer
Powerhouse Powertools – 6 Months Welding – 3 Months Generators – 1 Month Industrial – 3 Months	Manila SC: 2712 Jose Abad Santos Ave., Tondo 0966 555 7777 / 0905 034 0301 / 0965 052 7521 Full List Here
Powerplus 1 Year Service Warranty	2712 Jose Abad Santos Ave., Tondo, Manila 0966 555 7777 / 0905 034 0301 / 0965 052 7521
Riland 6 Months Service Warranty	Don Serging Osmeña Avenue,Reclamation Area, Cebu City, 6000 Cebu Riland Service Center- 09176317465
Rilon 6 Months Service Warranty	Bring to Authorized Dealer
Showfou 3 Months Service Warranty	911 G. Araneta Ave., P. Florentino St., QC (02) 8740 9296
Shibaru Lifetime Service Warranty	911 G. Araneta Ave., P. Florentino St., QC (02) 8740 9296
Stanley 2 Year Limited Warranty	Unit 2A 2F VSK Corporate Circle, Acacia Lane, Mandaluyong (02) 8533 9786 / (02) 8299 3772 / 1 800 1322 0127
Shinsetsu 6 Months Service Warranty	Metro Manila: 9422 Urma Drive, Airport Village, Parañaque City (02) 8838 5551 / 8851 5851 0925 525 7685 / 0919 081 9594 / 0917 708 3819 Cebu: #37 Rafael Espina St., Banilad (32) 238 0630 / 0998 849 8881 Davao: Door 1-2 JNL Bldg., Cabantian (82) 224 5748 / 0932 854 8134 / 0925 803 3843
Worx 6 Months Parts Warranty	#8 Don Manuel Street, Kaingin Rd., Balintawak, QC 0956 014 6378
Wadfow 6 Months Service Warranty	130-A 6th Street, 7th Ave., Grace Park East, Caloocan 0917 625 2286 / 0919 078 0019 / 7002-3394
Yamato DC Type: 6 Months Service Warranty AC Type: 3 Months Service Warranty	Bring to Authorized Dealer for Warranty & Repair

Information is subject to change without prior notice.

Shipping Policy

At KHM Megatools Corp., we aim to provide clear, reliable, and fast delivery options to support your tool needs. This Shipping Policy outlines our available shipping methods, processing times, delivery windows, and special delivery options across Metro Manila and nationwide.

Order Processing & Delivery Schedule
• Orders are processed within 2–5 business days (Mondays to Saturdays), excluding Sundays and holidays.
• Orders placed after 5:00 PM (GMT+8) will be processed the next business day.
• Handling time: Typically 1–2 business days after payment confirmation.
• Transit time (standard shipping): Usually 3–5 business days depending on your location and courier availability.
• Estimated total delivery window: 3–7 business days. (Subject to delay)

Once shipped, you will receive an email or SMS confirmation with tracking details from our courier partners.

Shipping Coverage
We currently ship nationwide within the Philippines. Shipping availability and rates depend on the destination, item size, weight, and courier serviceability.

Metro Manila Shipping – Flat Rate & COD
• Flat rate shipping fee: ₱250 (Metro Manila only, up to 20kg).
• Cash on Delivery (COD) is available for Metro Manila orders up to 20kg—subject to confirmation.
• Deliveries run from 8:30 AM to 5:30 PM, Monday to Saturday.
• You will receive a text message on the day of delivery.

Same Day Delivery / On-Demand Courier Booking

Customers may also book third-party couriers such as Lalamove, Transportify, Borzo, Grab, and TokTok.

Important reminders for same-day delivery:
1. Contact us first via Facebook Messenger or Viber to confirm item availability.

If link doesn't work, you can try to search our name on Facebook.

Viber

2. Provide accurate personal information:

3. Complete payment and wait for payment confirmation before booking any delivery service.

Reminder Note:

• Availability of items may vary.

• Not all items are available for same day delivery process.

• Please coordinate the item on our respective Instant Messaging Apps.

Domestic Shipping Rates & Estimates
Shipping fees outside Metro Manila vary based on location, item size/weight, and available couriers. Rates are calculated manually after review.

For online marketplaces (Shopee, Lazada), please refer to their respective shipping policies as they differ from our website.

Provincial Delivery (Bulk Shipping via Cargo Logistics)
For bulky items shipped outside Metro Manila, we offer delivery via cargo logistics using the Freight Collect method (shipping fee paid upon pick-up at the cargo branch).

Common cargo partners:
• AP Cargo
• Jades Cargo
• Sea Star Cargo
• Solid Shipping
• Other trucking/logistics service available in your area

Standard lead times vary depending on the courier, package size, and location.

Kindly provide these personal information for process upon coordination and communicate with us for faster process of transaction.

In-Store Pickup (Free)
You may skip shipping fees by choosing local pickup at our physical store.

• Order preparation time: 3–7 business days
• Pickup hours: 8:30 AM – 5:30 PM, Monday to Saturday
• Bring your order confirmation email upon pickup.

Order Tracking
Once your order is shipped, you will receive a notification containing your tracking number. You may track your package via the courier’s official tracking page.

Carrier Partners
We work with reliable delivery services including:
• Lalamove
• Transportify
• Grab
• Borzo
• TokTok
• Various Cargo Logistics (AP Cargo, Solid Shipping, etc.)
• Standard regional couriers depending on your location

Shipping Costs
Free Shipping: Only applies to select promotions and categories when announced.
Paid Shipping: Calculated based on location, courier availability, and item weight/dimensions.
COD shipping is limited to Metro Manila (up to 20kg).

Delivery Issues & Concerns
If you experience delays, lost packages, or damaged shipments, contact us immediately. We will coordinate with the courier to assist you in resolving the issue as quickly as possible.

Questions & Support
For more details, you may visit our FAQ page or reach out to our support team.

Contact Information
KHM Megatools Corp.
Website: https://khmtools.com.ph
Email: support@khmtools.com.ph
Phone Landline : (02) 7955-5489 / 8984-2041 / 8561-0701
Cellphone : 0917-542 5822 / 0917-529 1966 / 0922 899 3718
Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM UTC +8. Philippine Time (PHT)
Response Time: Typically within 1–2 business days

Return, Refund & Exchange Policy

Last Updated: December 3, 2025

At KHM Megatools Corp., we value your trust and want you to feel confident with every purchase. If an item does not meet your expectations, we offer a fair, transparent, and customer-friendly process for returns, refunds, and exchanges. Our policies follow both our internal guidelines and the provisions of R.A. 7394 – The Consumer Act of the Philippines.

1. Return Window

• You may request a return within 7 days from the date you received your order.
• Returned items must be in the same condition as received, unused, with complete tags/manuals, and in original packaging with proof of purchase.
• A 10% restocking fee may apply to special-order items.

2. Return Costs

• Defective, Damaged, or Incorrect Items: KHM Megatools Corporation will shoulder 100% of the return shipping cost.
• Change of Mind / Wrong Item Ordered: As per R.A. 7394, change of mind is not eligible for return or exchange. If approved under special cases, the customer shoulders the shipping cost.
• Original shipping fees paid during checkout are non-refundable.

3. How to Start a Return (Step-by-Step)

1. Initiate Your Return
Email support@khmtools.com.ph within 7 days and include:

• Order number
• Item(s) you want to return
• Reason for return
• Photos (required for damaged/defective items)

2. Return Review & Approval
If approved, you will receive:

• Return Authorization Confirmation
• Return instructions
• Return shipping address

Items returned without approval will not be accepted.

3. Shipping Your Return

For defective/incorrect items:

• Ship using your preferred courier
• Send courier receipt/invoice + tracking number
• Provide bank details for reimbursement
• We reimburse full shipping cost after verification

For non-defective returns: Customer shoulders the shipping cost unless otherwise approved.

4. Send the Item Back
Pack the item securely in original packaging and ship to the address provided in your approval email.

5. Inspection
Returned items undergo inspection to confirm they are:

• Unused/unworn
• Complete with accessories/parts
• With original tags and packaging

6. Return Decision

• Approved: Refund will be processed.
• Rejected: Item will be sent back to you at our cost as a courtesy.

7. Refund Timing
Refunds are processed within 5–10 business days depending on your bank/payment provider.

4. Exchange Policy (R.A. 7394 Compliant)

Please take note of our exchange rules following The Consumer Act of the Philippines:

• Change of mind is not eligible for exchange.
• Original receipt must be presented.
• Items must be exchanged within 7 days from date of purchase/receipt.
• Items must be in the same condition as purchased and in original packaging.
• Exchanges are not accepted for used items, incomplete items, or items damaged due to misuse or mishandling.
• We reserve the right to determine whether an item is used or damaged (Authorized Service Center assessment: 2–5 days).

If you want a different model, size, or variant, please complete the return process first, then place a new order.

5. Damages & Issues
Inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

6. Non-Returnable Items
For safety, hygiene, and regulatory reasons, the following items cannot be returned or exchanged:

• Perishable goods
• Personalized or custom-made items
• Special-order items
• Personal care products
• Hazardous or flammable materials
• Sale or clearance items
• Gift cards

If you’re unsure whether your item qualifies, our support team can assist you.

7. Support & Contact Information

KHM Megatools Corp.
Website: https://khmtools.com.ph
Email: support@khmtools.com.ph
Phone Landline : (02) 7955-5489 / 8984-2041 / 8561-0701
Cellphone : 0917-542 5822 / 0917-529 1966 / 0922 899 3718
Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM UTC +8. Philippine Time (PHT)
Response Time: Typically within 1–2 business days

Repair / Check-Up Policy

KHM Megatools Corp.
Last updated: March 5, 2026.

At KHM Megatools Corp., we strive to provide high-quality tools and equipment to our valued customers across the Philippines. However, we understand that tools may occasionally require inspection or repair due to manufacturing defects, wear, or operational issues.

This Repair / Check-Up Policy explains the procedures, conditions, and guidelines for product inspection, repair services, and coordination with the authorized service centers of each brand.

Eligibility for Repair

This repair policy applies only to products purchased directly from KHM Megatools Corp.

To qualify for repair services:

• The product must still be within the manufacturer’s warranty period, or
• The product may still be eligible for paid repair services if the warranty has expired.

Repairs under warranty generally cover:

• Manufacturing defects
• Faulty materials
• Workmanship issues under normal use

The following are NOT covered under warranty:

• Damage caused by misuse or improper handling
• Accidental damage (drop, impact, water damage, etc.)
• Unauthorized modifications or repairs
• Normal wear and tear
• Products purchased from unauthorized sellers

Warranty Coverage

All products sold by KHM Megatools Corp. carry their respective brand manufacturer warranty.

Each brand has its own warranty coverage, warranty duration, and service conditions. Because warranty terms vary between manufacturers, customers must follow the specific warranty terms and conditions set by each brand.

Warranty coverage may include:

• Repair of defective components
• Replacement of defective parts
• Replacement of the product (subject to manufacturer approval)

Customers are advised to review the specific warranty conditions of the brand they purchased.

For full details regarding brand-specific warranty coverage, service centers, and warranty duration, please visit our official warranty page:

Warranty Policy

If the warranty period has expired, repairs may still be available subject to service and replacement part charges.

Initiating a Repair Request

To request a repair or product inspection:

1. The customer must bring the item to our shop for evaluation.

2. Provide complete product details including:

   • Brand

   • Model number

   • Serial number

   • Description of the issue

3. Proof of purchase (official receipt) may be required to verify warranty eligibility.

Important:
No receipt may result in denial of warranty claims.

Assessment and Authorization

Once the item is received:

• The product will be forwarded to the respective authorized service center for inspection.
• Some issues may be resolved through basic troubleshooting, which may be recommended before proceeding with repair.

If repair is required:

• The service center will provide a diagnosis and repair quotation.
• Repair costs may include:

• Replacement parts

• Labor/service charges

• Other applicable fees

All repair charges must be approved by the customer before repair work proceeds.

Repair Process

All repairs are carried out by authorized service centers or trained technicians to ensure quality and compliance with manufacturer standards.

Repair duration may vary depending on:

• Complexity of the issue
• Availability of replacement parts
• Service center workload
• Manufacturer procedures

Estimated repair lead time:
60–120 days (subject to delays).

Repair quotations may be adjusted if additional issues are discovered during repair.

Customers will receive updates once information is provided by the service center.

For follow-ups, please contact:

support@khmtools.com.ph

Check-Up / Diagnostic Fee

A Check-Up / Diagnostic Fee may be required for inspection of items.

Important conditions:

• The check-up fee is NON-REFUNDABLE.
• If the customer proceeds with the repair, the fee may be deducted from the final repair cost.
• If the customer decides to pull out the item, the check-up fee will not be refunded.

The check-up fee varies depending on the brand and type of equipment.
Please contact us for an estimate.

Return of Repaired Product

Once repair is completed:

• The product will undergo testing and quality inspection.
• Customers will be notified when the item is ready for pickup at our shop.

Before releasing the item:

• All outstanding balances must be settled including:

• Repair charges

• Replacement parts

• Service fees

Shipping arrangements may be discussed separately if required.

Additional Terms and Conditions

• This repair policy is subject to the applicable laws and regulations of the Philippines.
• KHM Megatools Corp. reserves the right to update or modify this policy without prior notice.
• Changes to this policy will not affect repair requests already in process.
• Rush repairs are not available due to service center procedures and parts availability.
• Standard repair lead time is 60–120 days, depending on parts availability and service center capacity.
• Items not claimed within 90 days after repair notification may incur storage fees or be considered abandoned.

Customer Support

Customer satisfaction is important to us, and we are committed to assisting you throughout the repair process.

For inquiries or repair follow-ups, please contact:

KHM Megatools Corp.
Website: https://khmtools.com.ph
Email: support@khmtools.com.ph

Phone Landline :
(02) 7955-5489 / 8984-2041 / 8561-0701

Cellphone :
0917-542 5822 / 0917-529 1966 / 0922 899 3718

Customer Service Hours:
Mon–Sat, 8:30 AM–5:30 PM
UTC +8 Philippine Time (PHT)

Response Time:
Typically within 1–2 business days

Per Order / Made to Order Items Policy

KHM Megatools Corp.
Last updated: March 5, 2026

Thank you for your interest in our Per Order / Made to Order items at KHM Megatools Corp.. Some specialized tools and equipment are not kept as regular inventory and must be ordered directly from our suppliers or produced specifically upon request.

This policy explains how Per Order and Made to Order items are processed to ensure transparency and smooth coordination with our customers.

1. Definition of Per Order Items

Per Order items are products that are not immediately available in our store inventory. These items must be ordered from our suppliers or manufacturers after receiving a confirmed order from the customer.

Examples may include:

• Specialized tools not regularly stocked
• Large quantity orders
• Special equipment sourced directly from suppliers
• Items requiring supplier allocation or production

2. Ordering Process

To place an order for a Per Order or Made to Order item:

• Company purchases: A formal Purchase Order (PO) is required.
• Personal purchases: A 50% down payment is required before processing the order.

Orders will only be processed once the Purchase Order or required down payment has been received and confirmed.

3. Processing and Lead Time

Estimated lead times will be communicated during the ordering process. While we do our best to meet the estimated timeframe, delays may occur due to supplier availability, logistics conditions, or other unforeseen circumstances.

Once the items arrive and are ready for pickup or shipment, our team will notify the customer.

4. Payment and Pricing

For company orders, processing may begin upon receipt of the official Purchase Order (PO). Payment can be settled once item availability is confirmed.

For personal purchases, a 50% down payment is required before the order is processed.

Please note:

• Prices and product availability may change without prior notice depending on supplier stock conditions.
• If additional charges occur during procurement or production, customers will be notified before proceeding.

5. Order Modifications or Cancellations

Because Per Order and Made to Order items are specially sourced or produced, modifications or cancellations may not be possible once order processing has started.

If you need to request changes, please contact our customer support immediately. While we will try our best to assist, approval will depend on supplier status and production progress.

6. Communication and Updates

KHM Megatools will maintain open communication with customers throughout the ordering process.

Order updates may be provided through:

• Email
• Messenger
• Viber
• Phone communication

Customers are encouraged to monitor their communication channels for updates regarding their order.

7. Returns and Exchanges

Due to the special nature of Per Order and Made to Order items, returns or exchanges are generally not allowed unless:

• The item has a manufacturing defect
• An incorrect product was supplied
• An error occurred during order processing

If an issue occurs, customers must contact our support team within a reasonable timeframe so we can assist with resolution.

Please review our policies for more information:

Return / Refund / Exchanges Policy
https://khmtools.com.ph/policies/refund-policy

8. Availability Guarantee

KHM Megatools commits to fulfilling Per Order and Made to Order items based on the agreed specifications and requirements.

In the rare event that the item cannot be fulfilled due to supplier limitations or discontinuation, the customer will be notified immediately and any payment made will be fully refunded.

We appreciate your understanding and cooperation with our Per Order policy. If you have questions or require assistance, please feel free to contact our customer support team.

Customer Support

Customer satisfaction is important to us, and we are committed to assisting you throughout the repair process.

KHM Megatools Corp.
Website: https://khmtools.com.ph
Email: sales@khmtools.com.ph

Phone Landline :
(02) 7955-5489 / 8984-2041 / 8561-0701

Cellphone :
0917-542 5822 / 0917-529 1966 / 0922 899 3718

Customer Service Hours:
Mon–Sat, 8:30 AM–5:30 PM
UTC +8 Philippine Time (PHT)

Response Time:
Typically within 1–2 business days