Sonic SG-02 Multi Layer Non-Stick Fondue Grill Plate / Samgyupsal Plate with Case (Damage Box)

Our items carries their respective brand warranty and conditions. We will try to point and help find the right respective service center for the brand you purchase here at KHM Megatools. You are required to have your receipt as proof of purchase for claiming the warranty of each brand you purchase.
No Receipt means No Warranty.

For follow ups and status of repair, please contact our email:
support@khmtools.com.ph

Brand	Warranty Period	Authorized Service Center
Bosch Professional	1 Year Parts & Service Warranty *Starts Jan. 31,2023	Binondo - 1054 Reina Regente Cor. Recto Ave. Manila (02) 2474380 / 2474850 / 244734041-47 Quezon City - Unit A, 20 D.Tuazon Corner Luskot St. Brgy. Don Manuel 0927-078-4408 0917-173-6636 Makati - G/F WC Bldg. 2438 Belarmino St. Brgy. Bangkal Makati (02) 7387406 / 510 1651 Follow link for all locations: https://goo.gl/e4RZVk
Montana	1 Year Service Warranty	#668 T. Santiago St. Lingunan, Valenzuela City 0917 517 2796
Deli	1 Year Limited Parts & Service Warranty	314 Dasmarinas St., Binondo, Manila 0917 150 6564
Dremel	6 Months Parts & Service Warranty	Bring to any Bosch Service Center
Makita Professional (Teal Blue) Makita MT Series (Green)	Lifetime Service Warranty	Manila - 315 Dasmarinas St. Binondo, Manila Phone: (02) 243-1159 to 64 Mandaue - 3rd Floor Belmont Bldg. MC Briones Street Highway ,Mandaue City Phone: (032) 346-4268 Cebu - 66-68 Plaridel Street ,Cebu City Phone: (032) 254-1454 Davao - 137-138B Ramon Magsaysay Avenue ,Davao City Phone: (082) 227-2635 / (082) 227-2277
Dewalt Professional	3 Year Limited Warranty (Limited - specific conditions to be met)	Unit 2 A Second Floor Vsk Corporate Circle Building, No 2 Acacia Lane, Corner Shaw Boulevard, Mandaluyong, 1552 Metro Manila Phone: (02) 8533 9786, (02) 8299-3772 / 1-800-1322-0127
Hitachi Professional	6 Months Limited Parts & Service Warranty (Limited - specific conditions to be met)	22 Timog Ave, Diliman, Quezon City, 1103 Metro Manila (02) 355-7777
Milwaukee Professional	6 Months Parts & Service Warranty	22 Timog Ave, Diliman, Quezon City, 1103 Metro Manila (02) 355-7777
Kress Elektrowerkzeuge	6 Months Parts & Service Warranty	Quezon City - #8 Don Manuel Street, Kaingin Rd. Balintawak, QC Cellphone: 0956 014 6378
Crown	Lifetime Service Warranty	254 G.Araneta Ave. Brgy Masambong, Quezon City (02) 8661 5421 / 8664-8905
MPT Tools	6 Months Limited Parts & Service Warranty	357 Rose St. Brgy. 161, Reparo Baesa, Caloocan city 0917-8842017
DCA Professional	6 Months Parts Warranty | Lifetime Service Warranty	911 G. Araneta Ave., cor. P. Florentino St., Quezon City, 1104 Metro Manila (02) 8740 9296
Ken Professional	6 Months Limited Parts & Service Warranty (Limited - specific conditions to be met)	22 Timog Ave, Diliman, Quezon City, 1103 Metro Manila (02) 355-7777
Dartek	1 Year Service Warranty	Quezon City - #8 Don Manuel Street, Kaingin Rd. Balintawak, QC Cellphone: 0956 014 6378
Zekoki	3 Months  Service Warranty	22 Timog Ave, Diliman, Quezon City, 1103 Metro Manila (02) 355-7777
JC Kawasaki	Lifetime Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Greenfield	6 Months Service Warranty	1424 Coher Center Quezon Ave., Quezon City tel no. 8709-9041
Hoyoma	Lifetime Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Mailtank	6 Months Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Total Tools	1 Year Service Warranty	543 Tomas Mapua St., Sta. Cruz, Manila Landline: 02-2421346 Cellphone:+639178175157
Ingco Tools	6 Months Limited Warranty	#2 D. Arellano St. Bagong Barrio, Caloocan City Tel No: 7002-3394 Email: ingcocares@ingco.com.ph Service & Spare Parts Mobile/Viber No +63 917 6252286 FB Messenger IngcoService5
Jr Kawasaki	3 Months Service Warranty	#2 D. Arellano St. Bagong Barrio, Caloocan City Tel No: 7002-3394
Hokage	6 Months Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Hitronic	6 Months Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Powerhouse	Powertools - 6 Months  Service  Warranty Welding - 3 Months Service Warranty Generator - 1 Month Service Warranty Industrial - 3 Months Service Warranty	Manila Service Center: 2712 Jose Abad Santos Ave. Tondo, Manila Phone: 0966 555 7777 0905 034 0301 0965 052 7521 Follow link for all location: LINK HERE
Powerplus	1 Year Service Warranty	2712 Jose Abad Santos Ave. Tondo, Manila Phone: 0966 555 7777 0905 034 0301 0965 052 7521
Riland	6 Months Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Rilon	6 Months Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair
Showfou	3 Months Service Warranty	911 G. Araneta Ave., cor. P. Florentino St., Quezon City, 1104 Metro Manila (02) 8740 9296
Shibaru	Lifetime Service Warranty	911 G. Araneta Ave., cor. P. Florentino St., Quezon City, 1104 Metro Manila (02) 8740 9296
Stanley	2 Year Limited Warranty	Unit 2 A Second Floor Vsk Corporate Circle Building, No 2 Acacia Lane, Corner Shaw Boulevard, Mandaluyong, 1552 Metro Manila Phone: (02) 8533 9786, (02) 8299-3772 / 1-800-1322-0127
Worx	6 Months Parts Warranty	Quezon City - #8 Don Manuel Street, Kaingin Rd. Balintawak, QC Cellphone: 0956 014 6378
Wadfow	6 Months Service Warranty	130-A 6th Street, 7th Ave, Grace Park East, Caloocan 1403 Phone No. : 0917 625 2286 | 0919 078 0019 | 7002-3394
Yamato	DC Type - 6 Months Service Warranty AC Type - 3 Months Service Warranty	Bring to your Authorized Dealer for claiming warranty and Repair

Information is subject to change without prior notice.

Return & Refund Policy

We have a 7-day return policy, which means you have 7days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@khmtools.com.ph If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@khmtools.com.ph.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchange Policy Reminder

To Our Valued Customer,


We would like to inform you our exchange policy as per R.A. 7394 The Consumer Act of the Philippines:
 
1. Change of mind is not entitled to an exchange.
2. Original receipt must be presented as proof of purchase at KHM.
3. Items must be exchanged within Seven (7) days from date of purchase;
4. Items must be in the same condition as when purchases, with its original packaging;
5. Exchange will not be accepted on any items with incomplete accessories, used,damage due to improper use or mishandling.
6. We reserve the right to determine whether an item is used or damaged.(Processed by Authorized Service Center: 2-5 days processing)

 

Repair Process Policy

Eligibility

This policy applies to products purchased directly from KHM Megatools. The product must be within the specified warranty period or covered by an extended warranty plan. Repairs will be provided for manufacturing defects and faults under normal use. Damages caused by mishandling, misuse, or unauthorized modifications may not be eligible for repair under this policy.

Warranty Coverage

Our products are covered by a standard warranty against manufacturing defects for a specific period from the date of purchase. The warranty duration may vary depending on the product and will be clearly communicated at the time of purchase.
The warranty covers repairs, replacement of defective parts, or, at our discretion, replacement of the entire product. 
If the warranty has expired, repair services may still be available at a reasonable cost.

Initiating a Repair Request

Customers must bring item here at our shop to initiate a repair request.  Provide accurate and detailed information about the product, including the model number, serial number, and a description of the issue.
Proof of purchase may be required to validate the warranty status and if item is bought here at our shop.

Assessment and Authorization

Once the repair request is received, we will have it processed to it's respective authorized service center for repair.
In some cases, troubleshooting steps may be provided to diagnose and resolve minor issues without the need for repair. 
If a repair is necessary, our customer support team will provide further instructions, on the repair charges that need to be replaced and service rendered.

Repair Process

Repairs will be carried out by our authorized service centers or technicians who have undergone training to ensure quality workmanship.  We aim to complete repairs within a reasonable time frame; however, the duration may vary depending on factors such as the complexity of the issue and availability of replacement parts. Quotation of repair price charges may be subject to change without prior notice. Updates regarding the repair progress will be provided to the customer through email upon any update from Service Center.
Follow up on repair at our email for coordination: support@khmtools.com.ph

Return of Repaired Product

Once the repair is completed, the product will be thoroughly tested to ensure it meets the required standards.
The repaired product will be available for pick up at our shop upon testing of item. Any outstanding fees, such as repair costs for products outside the warranty period or shipping charges, must be settled before the product is returned.

Additional Terms and Conditions

This repair policy is subject to the governing laws and regulations of the jurisdiction where the product was purchased.
The policy may be subject to change without prior notice. However, changes will not affect ongoing repair requests or products already covered by a warranty at the time of purchase.
Standard Lead time of Repair 60-120 days (subject to delay)
Check Up Fee is non-refundable but deductible to the final cost of the Repair Charges. Check up Fee vary depending on item, contact us and give the brand and model for estimation. In case for pull out of item/s, check up fee is non refundable. No rush repair of items

We value our customers and their satisfaction, and we are dedicated to providing excellent support throughout the repair process. If you have any questions or require further clarification, please don't hesitate to reach out to our customer support team.

Per Order / Made to Order Items Policy

Thank you for your interest in our store's per-order items. We have outlined our per-order policy below to ensure a smooth and transparent experience for you:

1. Definition of Per Order Items:
These items are not readily available in our inventory and require to get the items to our specific supplier or production before being shipped or picked up.

2. Ordering Process:
To place an order for a per-order item, we require our customers to send a Purchase Order for Companies, For Personal Use, a 50% Down payment Payment is required.

3. Production and Delivery Timeframe:

We will provide you with an estimated processing timeframe during the ordering process. However, please note that unforeseen circumstances may cause delays beyond our control. Once the item is produced and ready for shipment or pickup, we will notify you promptly.

4. Payment and Pricing:
Per-order items require only the Company Purchase Order for processing but customers can pay in full after we confirm all items availability. Prices and availability are subject to change without prior notice due to the nature of some items condition and current stocks of our supplier.
In case of any additional charges or changes in pricing during the production process, we will communicate with you and seek your approval before proceeding.

5. Order Modifications and Cancellations:
As per the customized nature of per-order items, modifications or cancellations may not be possible once processing has started. However, please contact our customer support to discuss any concerns or changes you may have, and we will try our best to accommodate your request.

6. Communication:
We will maintain open communication with you throughout the process, providing updates on the status of your per-order item, you will use email but might use messenger or viber for a more immediate update regarding any changes or concerns.
If you have any questions or require assistance, our customer support team will be available to assist you.

7. Returns and Exchanges:
Due to the unique and customized nature of per-order items, returns or exchanges may not be possible unless there is a defect or error caused by our team.
In the event of a defect or error, please contact our customer support within a reasonable time frame, and we will work with you to resolve the issue.

Please check our return and exchange policies here.
Return / Refund Policy
Exchange Policy

8. Availability Guarantee:
Our store commits to fulfilling per-order items based on the specifications and requirements agreed upon during the ordering process.
In the unlikely event that we cannot fulfill your per-order item, we will promptly communicate with you and provide a full refund.

We appreciate your understanding and cooperation with our per-order policy. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.