Makita Tools Phillipines New Warranty Policy
Makita New Warranty Policies: What Customers Need to Know (2025 Update)
Makita Philippines has officially announced a major update to its warranty program—transitioning from the older Lifetime Service Warranty to a new, more structured warranty system designed to meet the evolving needs of Filipino professionals and industrial users. These updated warranty terms will apply to Makita tools purchased starting August 2025.
As an Authorized Makita Dealer, KHM Megatools provides this warranty overview to help you understand what’s included, what’s improved, and how you can maximize your after-sales support.
🔧 Overview of Makita's New Warranty Structure
Here is the simplified version of Makita’s new warranty tiers:
- 3.5 Years Limited Warranty – Professional & Industrial Tools
- 2 Years One-Time Replacement – XGT, LXT, CXT Batteries & Chargers
- 2 Years Limited Warranty – MT Series, CXT Tools, G-Series, DC Cleaning Tools, OPE, Heatguns, Other DC Tools
- 1 Year One-Time Replacement – Lights, Laser Measuring Tools, G-Series Basic Chargers/Batteries
Makita aims to deliver a more predictable, transparent, and customer-friendly warranty system—especially for heavy-duty and industrial users relying on Makita for daily operations.
⚙️ 3.5 Years Limited Warranty — Professional & Industrial Tools
This is Makita’s longest tool warranty ever. All Pro & Industrial Tools now include a 3.5-year limited warranty that covers manufacturing defects and workmanship issues.
Makita will repair or replace defective components at no cost, provided the customer presents:
- Valid proof of purchase
- Completed warranty card
This extended coverage places Makita in competitive standing versus DeWalt, Bosch, and Milwaukee, strengthening the brand’s value for contractors and trade professionals.
🔋 2 Years One-Time Replacement Warranty — Batteries & Chargers
The updated warranty covers one-time replacement for:
- XGT Batteries & Chargers
- LXT Batteries & Chargers
- CXT Batteries & Chargers
This ensures customers receive reliable runtime and charging performance—critical for cordless platforms used on job sites.
🛠️ 2 Years Limited Warranty — MT Series, CXT Tools & Other Categories
The following categories are covered by a 2-year limited warranty:
- MT Series Tools
- CXT Tools
- DC Cleaning Tools
- G-Series Tools
- DC Outdoor Power Equipment (OPE)
- AC/DC Heatguns
- Other DC Tools & Lifestyle Appliances
- Submersible Pumps
This coverage ensures users in the entry-level and mid-range categories still enjoy significant after-sales protection.
💡 1-Year Replacement Warranty — Lights & Measuring Tools
The following items now include a 1-year one-time replacement warranty:
- LED Work Lights
- Laser Measuring Tools
- Basic G-Series Batteries
- LXT Basic Chargers
This is ideal for users who rely on accurate measurement tools and consistent lighting on job sites.
📌 Warranty Exclusions
The following conditions are not covered under Makita’s updated warranty:
- Misuse or abuse (accidents, drops, improper use)
- Use of non-genuine batteries or accessories
- Corrosion, moisture damage, rust
- Foreign object ingestion (sand, metal chips, nails)
- Wear and tear (armatures, bearings, switches, clutch parts, etc.)
- Unauthorized repairs or modifications
- Unverified serial numbers or product codes
- Items purchased outside authorized Philippine distribution
For full details, always refer to Makita’s official documentation or contact their hotline: (02) 8727 6582.
📍 How to Claim Your Makita Warranty
- Prepare your proof of purchase and warranty card.
- Bring the defective item to an Authorized Makita Service Center.
- Wait for assessment and approval (processing time may vary).
As an authorized dealer, KHM Megatools ensures all Makita purchases are eligible for official Philippine warranty support.
📚 Link Recommendations
Frequently Asked Questions
1. When will the new Makita warranty policy take effect?
The updated warranty applies to Makita tools purchased starting August 2025.
2. Do I need a warranty card?
Yes. A completed warranty card and valid proof of purchase are required.
3. Are batteries covered under the new warranty?
Yes. XGT, LXT, and CXT batteries and chargers include a 2-year one-time replacement warranty.
4. Are wear-and-tear parts included?
No. Components such as bearings, switches, heating elements, and armatures are considered wear-and-tear and are not covered.
5. Will my old Makita tools still follow the previous warranty?
Yes. Tools purchased before August 2025 follow their original warranty terms.
Legal Disclaimer
The information provided in this blog post is based on Makita Philippines’ publicly released warranty guidelines as of 2025. KHM Megatools aims to present accurate and updated information; however, Makita may revise its policies without prior notice. Always verify with Makita’s official service centers or hotline for the most current terms.
