Makita Philippines has rolled out a major update to its warranty program — moving to a new, clearly structured warranty system built around the real needs of Filipino professionals and industrial users. These updated terms apply to Makita tools purchased starting August 2025.
As an Authorized Makita Dealer, KHM Megatools put together this guide so you know exactly what's covered, for how long, and how to keep your claim valid.
Overview: Makita's New Warranty Structure
The new program is organized into five coverage tiers. Here's the full breakdown at a glance:
| Coverage | Type | Products Covered |
|---|---|---|
| 3.5 Years | Limited Warranty | Professional Tools, Industrial Tools |
| 2 Years | One-Time Replacement | Batteries & Chargers: XGT, LXT, CXT |
| 2 Years | Limited Warranty | MT Series Tools, CXT Tools, DC Cleaning Tools, G-Series Tools, DC OPE, Lifestyle Appliances, Other DC Tools, Submersible Pumps, AC/DC Heatguns |
| 1 Year | One-Time Replacement | Lights, Laser Measuring Tools, Batteries & Chargers: G-Series, LXT Basic |
| 1 Year | Limited Warranty | Petrol OPE (Outdoor Power Equipment) |
To avail of any tier, customers must present a valid proof of purchase and a completed warranty card.
Limited Warranty vs. One-Time Replacement — What's the Difference?
Two of the tiers say "one-time replacement," and customers often ask what that means. Here's the simple version:
- Limited Warranty — Makita repairs manufacturing or workmanship defects, free of charge, for the entire coverage period.
- One-Time Replacement Warranty — You're entitled to one replacement of the covered item within the period. After that single replacement, the coverage on that item is used up. This applies to batteries, chargers, lights, and laser measuring tools.
3.5 Years Limited Warranty — Professional & Industrial Tools
This is Makita's longest tool warranty to date. All Professional & Industrial Tools now carry a 3.5-year limited warranty covering manufacturing defects and workmanship. Makita will repair defective parts — or, at its discretion, replace the unit — at no cost, provided you present valid proof of purchase and a completed warranty card. For contractors and trade professionals, this puts Makita in strong competitive standing against brands like DeWalt, Bosch, and Milwaukee.
2 Years One-Time Replacement — XGT, LXT & CXT Batteries and Chargers
Makita's core cordless power sources are covered by a 2-year one-time replacement warranty:
- XGT Batteries & Chargers
- LXT Batteries & Chargers
- CXT Batteries & Chargers
This protects the runtime and charging performance that job-site cordless platforms depend on.
2 Years Limited Warranty — MT Series, CXT Tools & More
A 2-year limited warranty covers a broad range of tools and appliances:
- MT Series Tools
- CXT Tools
- DC Cleaning Tools
- G-Series Tools
- DC Outdoor Power Equipment (OPE)
- Lifestyle Appliances
- Other DC Tools
- Submersible Pumps
- AC/DC Heatguns
1 Year One-Time Replacement — Lights & Measuring Tools
A 1-year one-time replacement warranty applies to:
- Work Lights
- Laser Measuring Tools
- G-Series Batteries & Chargers
- LXT Basic Batteries & Chargers
1 Year Limited Warranty — Petrol OPE
Makita's Petrol Outdoor Power Equipment (OPE) — engine-powered equipment such as petrol brush cutters, blowers, and similar machines — carries a 1-year limited warranty. Note the distinction: DC (cordless) OPE falls under the 2-year limited tier above, while petrol-powered OPE is covered for 1 year.
Will Your Warranty Claim Be Approved? Quick Checklist
Before you bring a tool in, run through this. Your claim proceeds smoothly when every item below is true:
- ✅ You have a valid, available original proof of purchase
- ✅ The tool is still within its warranty period
- ✅ The tool is complete with all batteries, chargers, and accessories
- ✅ The fault is caused by a defect in material or workmanship
- ✅ The date code and serial number are intact and verifiable
A claim will typically be declined if any of the following apply:
- ❌ Evidence of excessive wear or abuse
- ❌ Damage from external influences or foreign objects
- ❌ The tool has been altered or modified
- ❌ Previous repair by a non-authorized service center
- ❌ Use of non-approved accessories or consumables not specified in the manual
What's Not Covered
The following are not covered under Makita's Philippine Limited Power Tools Warranty:
- Product misuse — drops, accidents, or operation that doesn't follow the manual
- Use of non-approved accessories, attachments, or consumables
- Any modification to the original product
- Products imported from a reseller outside the Philippines (parallel imports)
- Units where the date code and/or serial number can't be verified
- Faults that can't be reasonably demonstrated as material or manufacturing defects
Wear and Tear
Parts subject to normal wear and tear aren't covered when a tool has had excessive use relative to its intended application and environment. Examples include armature commutators, bearings, switches, heating elements, beat pieces and rams, clutches, springs, and other interacting parts.
Tool Abuse
Damage from tool abuse is also excluded. Common examples:
- Severe impacts or drops
- Ingestion of foreign objects (nails, screws, metal chips, sand, dirt)
- Using a tool for the wrong application (e.g., a cordless drill as a mud mixer)
- Environmental exposure causing rust, corrosion, or moisture damage (e.g., leaving a tool out in the rain)
- Low or faulty voltage (an over-long extension cord for the wire gauge, a faulty cord, or faulty generator voltage)
- Incorrect accessories, batteries, or non-genuine components
- Lack of recommended service (especially for hammers)
- Use of incorrect grease
- Any private modification or unauthorized repair attempt
How to Claim Your Makita Warranty
- Prepare your proof of purchase and completed warranty card.
- Bring the defective item to an Authorized Makita Service Center.
- Wait for assessment and approval — processing time may vary depending on the case.
For full terms or to locate a service center, contact the Makita service hotline at (02) 8727 6582. As an authorized dealer, KHM Megatools ensures every Makita purchase is eligible for official Philippine warranty support.
Related Links
Frequently Asked Questions
When does Makita's new warranty policy take effect?
The updated warranty applies to Makita tools purchased in the Philippines starting August 2025. Tools bought before then keep their original warranty terms.
What's the difference between a Limited Warranty and a One-Time Replacement Warranty?
A Limited Warranty covers repair of defects for the full period. A One-Time Replacement Warranty gives you a single replacement of the covered item within the period, after which coverage on that item ends. This applies to batteries, chargers, lights, and laser measuring tools.
Do I need a warranty card?
Yes. A completed warranty card and a valid proof of purchase are both required.
Are batteries and chargers covered?
Yes. XGT, LXT, and CXT batteries and chargers carry a 2-year one-time replacement warranty. G-Series and LXT Basic carry a 1-year one-time replacement warranty.
Is Petrol OPE covered?
Yes. Petrol OPE has a 1-year limited warranty. Cordless (DC) OPE is covered separately under the 2-year limited warranty.
Are wear-and-tear parts included?
No. Bearings, switches, heating elements, armatures, clutches, and springs are considered wear-and-tear and aren't covered when a tool has had excessive use.
Is a Makita tool bought abroad covered here?
No. Products imported from outside the Philippines aren't covered under the Philippine warranty. Always buy from an authorized Philippine dealer to keep your coverage valid.
Legal Disclaimer
This information is based on Makita Philippines' publicly released warranty guidelines as of 2025. KHM Megatools aims to present accurate, up-to-date information; however, Makita may revise its policies without prior notice. Always verify with Makita's official service centers or hotline for the most current terms.
