Makita Philippines Free Pick up & Delivery Warranty Care Service
Makita Free Pick-Up & Delivery Warranty Care Service
Makita Philippines continues to elevate customer satisfaction with its newest after-sales initiative: the Makita Free Pick-Up and Delivery Warranty Care Service, powered by J&T Cargo. This program provides a convenient and secure way for customers to send their Makita tools for warranty claims or repairs—without needing to visit a Makita Service Center personally.
Through this partnership, Makita combines its trusted nationwide service network with J&T Cargo’s logistics expertise, ensuring a smooth, reliable, and customer-focused repair process from start to finish.
🚚 What Is the Makita Free Pick-Up & Delivery Service?
This complimentary service allows Makita customers to have their warrantable tools picked up from their location, transported to an Authorized Makita Service Center, and delivered back after repair—completely free of charge.
This new offering streamlines the warranty process and eliminates the inconvenience of traveling or arranging personal drop-offs, especially for customers outside Metro Manila.
🌍 Service Coverage Areas
The Free Pick-Up and Delivery Service is available only in selected regions, provinces, and cities across the Philippines. Coverage includes:
- NCR / Metro Manila (multiple districts)
- NCR+ and CALABARZON
- Central Luzon
- South Luzon
- North Luzon
Availability may vary depending on exact location. Service applies only to items verified as warrantable by Makita.
🔧 How the Process Works (Step-by-Step)
STEP 1 – Tool Assessment
Contact the Makita Service Hotline at (02) 8727 6582 or 0917-639-7389 to verify if your Makita tool is eligible for warranty or paid repair service. Once validated, Makita will confirm the scheduled pick-up date.
STEP 2 – Preparation for Pick-Up
Securely pack the unit. Include:
- Your Makita warranty card
- Valid proof of purchase
J&T Cargo will notify you when they are on the way to collect the item.
STEP 3 – Repair Service Charge
For Warrantable Items: No repair fees will be charged under Makita’s warranty terms.
For Non-Warrantable Items: Applicable fees such as labor, parts, and delivery will be settled through the payment options provided by the service center.
STEP 4 – Delivery Notifications
Once the repair is completed, the Makita Service Hotline will notify you that your tool is ready for delivery. You will also receive a tracking number for real-time monitoring.
✔ Who Can Use This Free Service?
This program is exclusively for:
- Warrantable Makita items (tools still covered under official Philippine warranty)
- Customers located in participating regions and cities
Non-warrantable units may still use the logistics service, but corresponding repair and transport fees will apply.
💡 Why Makita Introduced This Service
Makita aims to offer convenience and ensure customer safety, especially for customers who prefer not to travel or who live far from service centers.
This initiative reinforces Makita’s commitment to:
- Superior after-sales support
- Efficient nationwide service accessibility
- Reliable repair processing
- Innovation beyond product quality
By integrating logistics support through J&T Cargo, Makita delivers a modern, customer-centric warranty experience that few competitors can match.
📚 Link Recommendations
Frequently Asked Questions
1. Is the pick-up and delivery service free?
Yes, the service is free for warrantable Makita items only.
2. What if my tool is not covered by warranty?
You may still use the service, but standard repair and delivery fees will apply.
3. What documents are required?
A valid proof of purchase and a completed Makita warranty card.
4. Is this service nationwide?
It is available only in selected regions, provinces, and cities. Availability may expand in future updates.
5. How do I schedule a pick-up?
Contact Makita's Service Hotline at (02) 8727 6582 or 0917-639-7389.
Legal Disclaimer
Information in this blog is based on Makita Philippines’ official communication regarding the Free Pick-Up and Delivery Warranty Care Service. Policies and coverage areas may change without prior notice. Always confirm details through Makita’s Service Hotline or authorized service centers.
